2016
Information Technology
University of Makati
More Info About Me
An enthusiastic, well-organized, and dedicated individual with a consistent focus on productivity, work quality, and continuous learning. Eager to take on a challenging role within a fulfilling work environment and make meaningful contributions to the organization's success.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
OVA Virtual
(VA - Licensed Claims Specialist)
Primary responsibility entails collecting payments from the insurance carrier for services rendered regarding homeowners' claims.
A key aspect of this position involves maintaining regular communication with insurance company adjusters via phone, email, and text. The aim of these ongoing interactions is to collaboratively negotiate settlements that fall within an acceptable range for both parties.
Documents specific claims by completing and recording forms, reports, logs, and records.
Maintains quality customer service by following customer service practices and responding to policyholder and adjusters inquiries.
2021
-
2022
Probe Group Philippines
(Training Apprentice)
Conduct phone simulation assessments for applicants.
Responsible for managing trainees' timesheets for payroll processing.
Administer refresher and upskilling programs tailored to various Lines of Business, including Collections Operations, SMB, Case Management, and Back of House, ensuring process alignment.
Provide training to both new and existing experts in messaging and voice, with a focus on specialization in financial services.
Evaluate the quality of calls and chats handled by agents to ensure compliance with guidelines.
2019
-
2021
Probe Group Philippines
(Customer Experience Executive)
Specializing in the collection of payments to prevent bad debt, while also offering support to consumers experiencing financial challenges.
Conduct assessments of customers' financial capacity and intent to pay, with a focus on assisting them in establishing appropriate and tailored payment arrangements.
Responsible for collecting payments on business/fleet accounts through outbound calls, while also overseeing the provisioning of services.
Responsible for collecting payments from customers who are on the verge of being referred to a mercantile agency.
Maintain accurate records of customer interactions and payments.
Resolve customer inquiries or disputes regarding debt.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.