Hey I am Ma Encarnacion

More Info About Me

I have over 10 years of experience working as a Customer Service Representative. Most recently, I worked at Cognizant, where I was part of the Retention and Billing Department. In this role, I handled a wide range of billing concerns, processed replacements and refunds, and worked to resolve customer issues efficiently and accurately. In Retention, my goal was to ensure customer satisfaction by providing effective resolutions and encouraging continued loyalty to the business. Throughout my career, I’ve been recognized by my colleagues for maintaining a positive attitude and demonstrating a strong, solution- oriented personality. I take pride in my ability to create a positive customer experience, whether it’s through clear communication, empathy, or problem-solving in high pressure situations. I believe I’m a strong fit for this role because I bring a combination of hands-on customer service expertise, strong interpersonal skills, and a genuine commitment to customer satisfaction. Over the years, I’ve developed a diverse skill set that has made me a highly effective and dependable representative.