Hey! This is Ma. Elinor

More Info About Me

I am a dedicated and passionate communication graduate with a strong understanding of the principles of communication theory, media, and public relations. I am an active listener and a skilled communicator, able to effectively communicate complex ideas in both written and verbal forms. I possess excellent research and writing skills, and I am adept at using different media platforms to reach and engage with diverse audiences. I am also highly organized and able to manage multiple projects simultaneously.

Graphic design is my hobby and passion. I love creating eye-catching designs that are informative, visually engaging and effective. I use Adobe Photoshop and Canva to create posters, flyers, logos, web graphics and more. I'm constantly exploring new techniques and trends in graphic design to keep my work fresh and interesting. I also enjoy exploring different styles and experimenting with different color palettes, typography and layout ideas. It's incredibly rewarding to see my work come to life and to see how it can help businesses and organizations reach their goals.

Ma. Elinor B. Juanson- Oldan
Antipolo City, Philippines
maelinor.juanson@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Layout Artist
Data Entry
Content Creator

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
San Isidro National High Shool

Secondary Education

2009
Juan Sumulong Elementary School

Primary Education

2016
BACHELOR OF ARTS IN COMMUNICATION

ICCT Colleges Foundation Inc.

2023 - 2024
Discerning Software, LLC
(Virtual Technical Assistant - Email, Chat and Phone Support)

-Respond to customer inquiries and issues through email, chat, and phone promptly and professionally. Ensure to clearly communicate technical information to customers in a way that is easily understandable.
-Provide accurate and timely technical support and guidance to customers. Communicate the step-by-step instructions to help customers resolve issues on their own when possible.
-Maintain a deep understanding of the company's products or services to effectively assist customers.
-Stay updated on product updates, new features, and technical specifications.
-Follow established processes and procedures to maintain a high standard of service quality.
-Participate in ongoing training and development to enhance technical skills and knowledge.
-Gather feedback from customers about their support experience and communicate it to relevant teams for continuous improvement.

2023 - 2024
Tipsy Noodles & Snacks
(Social Media Manager)

- Create and curate engaging and relevant content for various social media platforms, including text, images, videos, and other multimedia elements.
- Ensure content is tailored to each platform and adheres to brand guidelines.
- Develop and implement a comprehensive social media strategy aligned with the organization's goals and target audience.
- Plan and execute paid social media advertising campaigns to reach specific target audiences and achieve marketing objectives.
- Respond promptly and appropriately to negative comments or situations to protect the brand's reputation.

2019 - 2023
Print Mechanism
(Social Media Manager)

• Develop and implement social media strategies to increase brand awareness, engagement, and customer loyalty
• Monitor and respond to customer inquiries, comments, and reviews
• Monitor and analyze data and metrics to assess the performance of campaigns and make necessary adjustments
• Stay up to date with the latest social media trends and technologies
• Research competitors and analyze their strategies
• Establish and maintain relationships with influencers and industry experts

2017 - 2023
Philippine Veterans Affairs Office (PVAO)
(Administrative Officer I)

As an administrative officer, I am responsible in providing administrative support and assistance to the organization. I provide administrative assistance to staff and management, maintain records, and handle a variety of administrative tasks.

My primary responsibilities include:
• Planning, organizing and coordinating office operations and procedures
• Answering phone calls and responding to emails
• Scheduling meetings and appointments
• Assisting with the preparation of documents, reports, and presentations
• Maintaining office supplies and equipment
• Processing and managing incoming and outgoing mail
• Managing filing systems
• Processing invoices and expense reports
• Handling confidential information
• Performing other duties as assigned.

2017 - 2017
The Results Companies
(Technical Support Representative)

As a Technical Support Representative, I am responsible in providing technical support to customers who have questions or issues with our product or service. This role requires me to have strong customer service skills, as well as technical expertise. As a Technical Support Representative, I am trained to troubleshoot technical issues, provide solutions to customers, and help resolve customer complaints. Moreover, I am may be asked to help train customers on how to use a product or service, as well as provide technical support over the phone or through remote access.

2016 - 2017
Teletech
(Customer Service Associate)

As Customer Service Associate, I am responsible in providing excellent customer service in the retail environment. The position involves interacting with customers over the phone, answering customer inquiries, resolving customer complaints, and providing general assistance to customers. As a Customer Service Associate, I must be able to handle a wide variety of customer inquiries, demonstrate a positive attitude, and provide prompt and courteous service. I must also be able to multitask and remain organized in a fast-paced environment. As a Customer Service Associate, I must also be knowledgeable of the store’s products and services in order to accurately assist customers.

My Services

Social Media Management

Managing company's presence on social media platforms to increase brand awareness, customer engagement and grow revenue.

Data Entry / Web Researcher

Creating reports, verifying data accuracy, and maintaining records.

Layout Artist

Creates visual layout/design to communicate ideas that inspire, inform, and captivate consumers.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Antipolo City,
Philippines
Email :
maelinor.juanson@gmail.com


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