2013- 2015
Bachelor in Elementary Education
Marinduque Midwest College
More Info About Me
HI, I’m Mae Jielyn, 26 years old. I’m a Professional Virtual Assistant, I’m very passionate of my work specially when it comes to customer service. Part of my expertise
includes data entry, appointment setting, cold calling, and sales
I’m geared up to do challenging activities
Flexible and Eager to be trained.
Critical thinking and problem solving.
Professionalism and strong work ethic.
Oral and written communications skills.
Can perform independently or in a team environment, and can work under pressure with minimal supervision
My skills include computer literacy
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
E-mail Management
Certificates
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My Experience and Education
2021
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2022
Alorica Teleservices Inc.
(Customer Service Representative)
Assisting customers with their services, providing information about their account , making customers happy and meeting or exceeding our metric goal.
Inbound calls , filling escalations, process orders and also tracking their order as well selling/offering customers other services.
2020
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2021
Teleperformance
(Customer Service Representative)
Assisting customers with their services, providing information about their account , making customers happy and meeting or exceeding our metric goal.
Inbound calls , filling escalations, process orders and also tracking their order as well selling/offering customers other services.
2019
-
2019
VXI Global Holdings
(Customer Service Representative)
Assisting customers with their services, providing information about their account , making customers happy and meeting or exceeding our metric goal.
Inbound calls , filling escalations, process orders and also tracking their order as well selling/offering customers other services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Email management
Yes