2013
Bachelors of Science in Tourism
University of Cebu Banilad Cebu City
More Info About Me
My Skills and Competencies
SEO Specialist
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Fairmont the Palm Dubai, UAE
(Royal Service Supervisor)
• Conduct weekly and monthly analysis of the Guest Feedback reports through Guest Satisfaction System and online Channels.
• Assists in analyzing RSM tickets breakdown and monthly trends.
• Preserve hotel reputation by resolving complaints and disputing reviews through TrustYou platform; to ensure MTD and YTD are being achieve.
• Managing Restaurant bookings in total of 7 outlets inside the hotel and ensure all reservations are well allocated that accords to guest’s preference.
• Promotes, train and leads a service driven, results driven work environment
• Supervise all available systems including PMS (Property Management System), telephone system, Royal Service, fax, etc.
• Create weekly work schedule for the entire team to ensure all shifts are covered during operation
• Equipped knowledge of the hotel's emergency procedures
• Carried out day-to-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provide exceptional service.
2020
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2021
Fairmont the Palm Dubai, UAE
(Front Desk Agent)
• Greeted guest upon arrival, offered assistance and answered questions to build rapport and retention.
• Initiates upselling techniques to promote hotel services; to maximize room occupancy and overall revenue
• Managed proper credit and cash handling policies like invoices, payment, foreign exchange and paid outs in impeccable manner
• Actively respond to any forms of complaint and situation that requires immediate attention
• Trained new agents that accords to hotel standard operating procedure.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
2017
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2020
Fairmont the Palm Dubai, UAE
(Royal Service Agent)
• Record and perform wake-up call procedure in an impeccable manner
• Answered multi-line phone system with high level of customer service when responding to inquiries and transfer calls to correct departments and personnel.
• Performs check-in and check-out as support to front desk team during busy operation
• Respond to all hotel crisis and emergencies and coordinate with the hotel leaders
• Corresponds promptly to emails both Hotel Generic email and Restaurant Reservation
• Handles all hotel restaurant reservation under less supervision
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Worked flexible hours; night, weekend, and holiday shifts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.