2021
MaEd - Administration and Supervision
Osias Colleges
More Info About Me
As a highly skilled social media manager with a robust background in customer service, call monitoring, quality analysis, and lead generation, I bring a comprehensive understanding of audience engagement and brand growth to the table. My experience spans various roles, including quality analyst and customer service representative, which has honed my ability to analyze metrics, respond to customer needs, and drive strategic improvements.
In addition to my practical experience, I have pursued advanced studies in Administration and Supervision, equipping me with a strategic mindset and leadership skills. I currently manage a Facebook page where I successfully increased engagement significantly within a month, demonstrating my capability to develop and execute effective social media strategies.
I am passionate about leveraging data-driven insights to enhance social media presence and build meaningful connections with audiences. Let’s connect and explore how I can bring my expertise to your team!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2024
Foundever
(Call Monitoring Specialist/ Quality Analyst)
• Monitored and evaluated customer service calls to ensure adherence to company policies, procedures, and quality standards.
• Conducted regular call assessments and provided detailed feedback to customer service representatives to improve performance and customer satisfaction.
• Analyzed call data and performance metrics to identify trends, areas for improvement, and training needs.
• Developed and implemented quality assurance programs and guidelines to enhance service delivery.
• Collaborated with management to address quality issues and implement corrective actions.
• Prepared comprehensive reports on call quality, including recommendations for process improvements and training initiatives.
2021
-
2021
Foundever
(Customer Service Representative)
• Provided exceptional customer support via phone, email, and chat for hotel reservations.
• Assisted customers with booking, modifying, and canceling hotel reservations, ensuring accuracy and satisfaction.
• Resolved customer inquiries and complaints with professionalism and empathy.
• Maintained up-to-date knowledge of hotel properties, services, and promotions to offer informed recommendations.
• Managed reservation details and updated information in the booking system.
• Documented customer interactions and prepared reports on feedback and issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.