2021
Bachelor of Public Administration
Davao del Sur Sate College
More Info About Me
I started my career as a part-time Quality Assurance Specialist, where I listened to recorded calls from customer representatives and scored them based on script usage. After that, I decided to take a Virtual Assistance Course, where I gained skills in web research, data entry, graphic design, managing emails and calendars, chat and technical support, and creating freelancer profiles and managing social media accounts.
Following my training, I worked on a lead generation project, gathering essential information such as email addresses, physical addresses, and phone numbers from business websites. I then moved on to a corporate role as a station supervisor at a gasoline station, where I managed staff, handled customer complaints, and monitored daily sales data.
Most recently, I worked as a Documentation Processing Officer at a consultancy that assists people in applying to study in Japan. My role involved carefully reviewing documents to ensure completeness before submission to immigration.
In August 2025, I completed a General Virtual Assistance Training conducted by ProVA Philippines, a 5–8 hour live webinar designed to enhance skills in the growing freelancing market.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Jem Education and Business Consultancy, Inc.
(Documentation processing Officer)
Process and review documents for clients aspiring to study in Japan, Ensure accuracy and completeness of documents
before submission to immigration authorities, Provide assistance and support to clients in preparing required documentation.
2020
-
2021
V6 Fuels
(Station Supervisor)
Managed daily operations and supervised staff at the gasoline station. Addressed customer complaints and ensured
satisfaction. Monitored and recorded daily sales data to ensure accuracy in financial reporting.
2020
-
2022
Upwork
(English Data Quality Analyst)
Reviewed social media content to assess its newsworthiness and relevance. Evaluated grammar, clarity, and tone of English-language posts. Tagged, categorized, and flagged content based on editorial guidelines. Ensured accuracy and consistency while meeting daily quality targets.
2017
-
2019
Upwork
(QA on calls)
Listened to recorded calls from customer service representatives. Evaluated call quality based on adherence to
company scripts and protocols. Provided feedback and improvement suggestions to enhance customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
DOCUMENTATION PROCESSING OFFICER
Professional Documentation Processing Officer with expertise in student visa applications, providing end-to-end support
GRAPHIC DESIGN
Experienced in creating visually engaging designs for Fb advertisements, social media content, and logo creation.
QUALITY ASSURANCE SPECIALIST
Specializing in evaluating recorded customer service calls to ensure adherence to scripts.