2008
CHEMICAL ENGINEERING TECHNOLOGY
MINDANAO STATE UNIVERSITY – ILIGAN INSTITUTE OF TECHNOLOGY
More Info About Me
Hello, I'm Mae Alburo, but you can call me Em. I am a dedicated professional from the vibrant city of Cebu, Philippines. Beyond my work, I am a devoted wife and a loving mother to my wonderful son.
I leverage my background in Chemical Engineering Technology and certified training in platforms like Go High Level, Shopify, and Bookkeeping to deliver meticulous and systematic support for short-term rental properties on Airbnb, VRBO, and Booking.com.
As a graduate and former Production Supervisor/Process Engineer, I apply a rigorous, analytical approach to virtual assistance. My career has been defined by optimizing complex processes, driving continuous improvement, and delivering data-driven results—skills I now direct toward providing top-tier executive support. My technical expertise is bolstered by specialized training in key platforms. I don't just complete tasks; I analyze, systemize, and improve the workflows behind them.
My core capabilities include:
Go High Level Automation: Architecting automated workflows that save time and prevent missed opportunities. I build systems from the ground up—including booking calendars—and connect forms, emails, and SMS triggers to create a seamless pipeline for lead capture and customer nurturing.
E-Commerce & Shopify Management: Driving dropshipping success through targeted product research, optimized listings, and managing all aspects of customer communication via support emails and live chat.
Short-Term Rental Coordination: Serving as the central hub for rental properties by managing guest communication across Airbnb/VRBO, coordinating cleaning schedules, and reporting maintenance issues to property managers to ensure flawless guest stays.
Ready to systemize your operations and free up your time? Let's connect to discuss how my analytical and automation skills can drive efficiency and growth for your business.
I invite you to message me to get the conversation started.
My Skills and Competencies
GO HIGH LEVEL - Automations
ORACLE APPLICATION
CANVA
GOOGLE WORKSPACE ( Mail, Drive, Sheets, Calendar)
Microsoft Applications (EXCEL, OUTLOOK, TEAMS)
DATA ENTRY
Certificates
My Experience and Education
2019
-
2024
TMX PHILIPPINES INC.
(Production Supervisor (ORACLE USER ))
MANUFACTURING OPERATIONS:
1. Manage inventory, production planning, and order fulfillment processes.
2. Ensure accurate data entry and system integrity.
3. Generate and analyze reports to support decision-making
HUMAN RESOURCE:
1. Track employee attendance, leave, and benefits using NetSuite HR modules.
2. Generate HR reports (e.g., headcount, turnover, compliance) for management review.
2024
-
2025
Waikiki Best Rental
(Short-Term Rental Virtual Assistant (Part-time))
1. Managing reservations via Airbnb, VRBO & Booking.com
2. Handles guest communications including providing detailed instructions and assistance as needed.
3. Provides guests with information about the property, local attractions, amenities
4. Assists in managing the company’s online presence, including responding to reviews.
My Services
ADMINISTRATIVE SUPPORT
Manage emails and calendar; Organize files, documents and spreadsheets
DATA ENTRY
Accurately enter data in Oracle like inventory, orders, HR records. This requires to be keen and attention to detail.
SHORT-TERM RENTAL VIRTUAL ASSISTANT
Manages Airbnb, VRBO, Booking.com accounts; Primarily handles guest communication, cleaning services, etc.
GO HIGH LEVEL Specialist
Go High Level expert building automated workflows, calendars, pipelines that convert leads with personalized messaging.