2006
Diploma in Midwifery
Bohol Institute of Technology-Main Campus
More Info About Me
With over six years of customer service experience in the BPO industry, I bring a strong track record of providing exceptional support and problem-solving solutions. Before working in customer service, I was a licensed midwife with nearly a decade of hands-on experience in birthing centers and community health facilities. This unique combination of healthcare and customer service experience has improved my ability to work efficiently under pressure, communicate effectively, and prioritize client needs in fast-paced environments.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2024
TaskUs
(Customer Service Representative)
Respond to emails from customers about shipment status professionally and courteously
Obtain shipment status from multiple carriers via phone call and log them in the system
Document customer and carrier interactions and track resolutions within our CRM system
2019
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2020
Royal Caribbean Cruise Line
(Pantry Cook)
Work closely with other members of the culinary team to ensure that all dishes are prepared efficiently and promptly
Monitor pantry supplies, notify the chef when ingredients need to be replenished, and assist with placing orders and receiving deliveries
Prepare a variety of cold dishes, such as salads, appetizers, and desserts, following the recipes and instructions
2013
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2016
Qualfon
(Sales Chat Specialist)
Help customers make purchasing decisions by providing comparisons, upselling, and cross-selling options and guiding them through the online ordering process through chat
Ensure a positive customer experience by promptly addressing concerns and providing timely resolutions.
Maintain high customer satisfaction with an average rating of 95%
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.