2006
Diploma in Midwifery
Bohol Institute of Technology-Main Campus
More Info About Me
I have more than six years of experience as a BPO customer service representative and nearly ten years of hands-on healthcare experience as a licensed midwife. I am now embarking on a new career as a medical virtual assistant, combining my experience in client relations, problem-solving, and medical care.
As a medical virtual assistant, I can help you manage your emails and calendars, schedule appointments, communicate with patients, manage medical records, and more. If you are looking for someone who understands both patient care and efficient operations, I am here to support your practice and help you focus on what matters most: providing exceptional care. Allow us to connect!
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Calendar and Email management
Customer Support (phone, chat, and email)
Appointment Scheduling
Certificates
My Experience and Education
2021
-
2024
TaskUs
(Customer Service Representative)
Respond to emails from customers about shipment status professionally and courteously
Obtain shipment status from multiple carriers via phone call and log them in the system
Document customer and carrier interactions and track resolutions within our CRM system
2019
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2020
Royal Caribbean Cruise Line
(Pantry Cook)
Work closely with other members of the culinary team to ensure that all dishes are prepared efficiently and promptly
Monitor pantry supplies, notify the chef when ingredients need to be replenished, and assist with placing orders and receiving deliveries
Prepare a variety of cold dishes, such as salads, appetizers, and desserts, following the recipes and instructions
2013
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2016
Qualfon
(Sales Chat Specialist)
Help customers make purchasing decisions by providing comparisons, upselling, and cross-selling options and guiding them through the online ordering process through chat
Ensure a positive customer experience by promptly addressing concerns and providing timely resolutions
Maintain high customer satisfaction with an average rating of 95%
2011
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2013
Municipality of Loay Rural Health Unit
(Community Midwife)
Offer antenatal, prenatal, labor and delivery, and postnatal care to women, as well as newborn care
Refer patients who have complicated pregnancies to an obstetrician.
Educating and counseling women about reproductive health and family planning options.
Data entry and record-keeping of patient interactions, medications prescribed, and subsequent follow-up visits for monitoring
Schedule patients for initial and follow-up prenatal, postnatal, and newborn care
2008
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2011
IMAP Lying-in Clinic, Inc - Calceta, Tagbilaran City
(Staff Midwife)
Manage patient paperwork, such as laboratory request forms, while also conducting assessments, documenting patients' progress in patient files, and handling admission and discharge paperwork
Provide antenatal care to a patient throughout her pregnancy, which includes examining her, performing antenatal screenings, and monitoring her vital signs, such as blood pressure and heart rate, to determine her current physical condition
Monitor the patient's vital signs and conduct physical exams to determine their labor stage
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.