2008
BS - Hotel, Restaurant, and Institution Management
De La Salle-College of Saint Benilde
More Info About Me
Quality-oriented professional with years of experience and proven knowledge of customer retention, customer service, and customer satisfaction. I'm a good communicator with the ability to multi-task. Building solid client relationships is something I'm passionate about.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Tutoring
(Quality Assurance Specialist and ESL Tutor)
• Random Call Monitoring
• Assess tutor's performance
• Identifying and addressing potential student interaction issues
• Provides feedback to management and peers to improve continuous processes of achieving goals within the department.
• Organizes important details via Trello
• Communicate with colleagues via Slack
2021
-
2022
Resource Marketing Corporation
(Compliance Specialist)
• Real-time call monitoring
• Sales validation
• Review communications such as securities sales advertising to ensure there are no violations of standards or regulations.
• Discuss emerging compliance issues with management
2015
-
2019
51 Talk
(Trainer and ESL Teacher)
• Teaches English to Chinese-speaking students aged 4 to 60 years old
• Helping pupils improve their listening, speaking, reading, and writing skills via individual and group sessions
• Organizing and running specialist courses for teachers
• Identifying training needs by evaluating strengths and weaknesses
• Stimulates engagements of trainee
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Testimonials
Madoka Wolicah G. Ko
Resource Marketing Corporation