2014
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
CATANDUANES COLLEGES
Your Rockstar VA!
Hi, I’m Diane!
A dedicated Virtual Assistant with a background in office management and real estate administration. I specialize in providing efficient administrative support, organization, and workflow optimization to help businesses run smoothly.
With 8+ years of experience, I have honed my skills in:
✅ Calendar & email management
✅ Data entry & document organization
✅ Customer support & communication
✅ CRM & database management
✅ Travel planning & expense tracking
I am highly detail-oriented, proactive, and tech-savvy, ensuring that tasks are completed efficiently and on time.
Whether you need assistance with daily operations, project coordination, or client communications, I’m here to support you!
Let’s connect and discuss how I can help streamline your workload! 🚀
My Skills and Competencies
Online Bookkeeping
Cold Calling
Office Management
Email Management
Customer Service
Graphic Designer
Data Entry
Admin Support
Certificates
My Experience and Education
2024
-
2025
DGRADE FZ-LLC
(Office Manager)
*Oversaw daily office operations, ensuring efficiency and organization.
*Managed schedules, meetings, and appointments for executives and teams.
*Supervised and trained administrative staff, improving workflow and productivity.
*Maintained financial records, budgets, and processed invoices/payroll.
*Handled vendor contracts, office supplies, and facility management.
*Ensured compliance with company policies and health & safety regulations.
*Acted as a liaison between management, staff, and external stakeholders.
*Organized team events, training sessions, and corporate meetings.
*Managed confidential records, HR documents, and company databases.
2023
-
2023
Digital Bytes Pty. Ltd.
(Xero Bookkeeper | Internship)
*Xero System Navigation
*Journal Entries
*Create Qoutes, Invoices, Purchase Orders & Bills
*Spend & Receive Money Transactions
*Fixed Asset Resistration & Run Depreciation
*Bank Reconciliations & Hubdoc Management & Others
*Payroll Management & Manage Employees
*Simpler & Full BAS Preparations, as well as IAS
2022
-
2023
EUREKA GROUP
(ADMINISTRATIVE ASSISTANT)
* Greeting welcoming visitors, clients, or colleagues as they arrive at the office. Providing a
friendly and professional demeanor while directing them to the appropriate personnel or meeting rooms.
*Handling incoming phone calls, transferring calls to the appropriate departments or individuals, taking messages and providing general information to callers.
*Assisting with general administrative tasks such as data entry, filing, photocopying, and
document management.
*Additional duty as a Tele Sales and cold calling on a prospective clients, property owner, buyers and investors .
2022
-
2022
Filipino Institute
(Internship | Dubai, UAE | 4 Months)
*Reception Department: Managed front desk operations, including welcoming visitors and directing phone inquiries.
*Social Media Management Department: I was tasked with creating and curating engaging content for various
platforms.
*Accounting Department: Conducted data entry, reconciliations, and invoice processing. Gained proficiency in
accounting software and gained practical knowledge of financial reporting and budgeting.
*Executive Department: Provided comprehensive administrative support to the executive team, including calendar
management and travel arrangements.
*HR Department: Participated in recruitment procedures, including resume screening and initial interviews. Assisted in preparing offer letters and contributed to the development of training materials.
*SSC (Shared Services Center): Collaborated with teams to streamline processes and ensure efficiency in service delivery. Participated in handling various administrative tasks, contributing to the center's operational effectiveness.
2018
-
2022
WESTZONE GROUP LLC
(CUSTOMER SERVICE SPECIALIST)
*Greeting customers, and processing payments.
*Familiarity with the store’s products or services to effectively assist customers with their inquiries or suggest complimentary items.
*Addressing and resolving customer complaints or concerns to ensure a positive shopping experience.
*Managing customer returns, exchanges or refunds according to store policies.
2016
-
2018
CATANDUANES BAZAAR & SUPERMART
(SALES REPRESENTATIVE)
*Identifying potential customers and generating sales.
*Negotiating terms & prices to reach mutually beneficial agreements with customers and successfully closing sales.
*Working towards achieving and exceeding sales targets set by the company or sales manager.
2014
-
2016
Catanduanes Provincial Capitol
(Administrative Assistant)
*Provide general administrative assistance, including managing emails, scheduling appointments, and organizing meetings.
*Update data in databases, maintain records, and ensure information is accurate and accessible when needed.
*Assist with basic bookkeeping tasks such as tracking expenses, processing invoices, and reconciling receipts.
My Services
Online Bookkeeper
Knowledge in accounting principles, tracking account receivables and account payables, payroll postings, and invoicing
Administrative Works
A transformative approach aimed at streamlining processes, reducing clutter, and boosting overall efficiency.
Tele Sales/Cold Caller
Initiate outbound calls to introduce your company, products, or services to individuals who may not be familiar with you
Graphic Design
Promote companies' products and services by developing copy for websites, social media, marketing materials.