2016
Bachelor of Science in Information Technology
Mindanao State University
More Info About Me
With four years of customer support experience, I've refined my communication and problem-solving skills. I managed escalated emails and calls, resolved complaints, and handled document reviews. As a Virtual Assistant, I crafted UGC briefs, curated content, and performed lead generation. Recently, I transitioned to an executive assistant role, excelling in email management, project management, and social media management. My diverse expertise in customer support, social media, and executive assistance makes me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Graphic Designer
Certificates
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My Experience and Education
2025
-
2025
The Executive Assistant
(Executive Assistant)
- Assist executives in managing their emails, calendars, creating travel itineraries and events, project management, creating meeting minutes and tracking expenses.
- Manage Social Media accounts and curate content to be posted on LinkedIn and Instagram.
2022
-
2025
BRKFST
(General Virtual Assistant)
- Content Brief Writer
- Researcher
- Content Reviewer
- Graphic Design
- Lead Generation
- Admin Support Specialist
2019
-
2021
Awesome OS
(Customer Support Representative)
- Respond Inbound Emails and Chats
- Cater customers complaints
- Soft billing
- Provide order tracking number and replacing damage/defective products
2017
-
2019
ALORICA -DVO
(Customer Support Representative)
- Cater Inbound calls for Lyft Drivers and Passengers
- Soft billing
- Document Review
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Testimonials
Tessa Odom
Hey Maddy! Julian mentioned you've been crushing it! Just wanted to pop in and say I appreciate you :heart:
Julian Mejia
Maddy, you're my rockstar!
Sarah Dyan Riel
Maddy consistently delivers exceptional work and demonstrates a strong commitment to meeting deadlines. Her dedication to completing task assignments on time is commendable, and she consistently exceeds expectations with the quality of her work. I highly recommend Maddy for her reliability, professionalism, and ability to consistently deliver outstanding results.
Anamaria Rodriguez
It’s been an absolute pleasure working with Madelyn, and I wholeheartedly recommend her for any future opportunity she pursues.
Madelyn is one of those rare individuals who combines intelligence, reliability, creativity, and proactivity in everything she does. She consistently brought fresh ideas to the table, followed through with precision, and never hesitated to take initiative when something needed to get done. Whether she was tackling complex projects or supporting day-to-day operations, I could always count on her to deliver thoughtful, high-quality work, often before deadlines.
She’s not only a smart and capable team member, but also someone who uplifts the people around her with a positive attitude and a solutions-oriented mindset. Her next team will be incredibly lucky to have her.
Carolina Osorio
I am pleased to write this letter of recommendation for Madelyn Magtortol, who has been an
invaluable member of our team. Throughout her time with us, Madelyn consistently
demonstrated professionalism, creativity, and a strong sense of ownership over her work.
Madelyn played a key role in writing compelling and effective UGC briefs, ensuring that every
piece of content was guided by a clear, thoughtful creative strategy. Her ability to understand
client goals and translate them into briefs that drive performance results was one of her standout
strengths. She approached each project with care, insight, and a commitment to excellence.
She consistently followed instructions, delivered high-quality work on time, and paid close
attention to every detail. Madelyn also brought an incredibly positive attitude to the team—
always happy to help, eager to collaborate, and dependable in fast-paced situations. Her
proactive mindset often led her to seek out solutions independently, making her a reliable
problem-solver and a true asset to any team.
Madelyn is a team player in every sense of the word. Her contributions, both creative and
strategic, had a real impact, and she leaves behind a legacy of consistency, innovation, and
collaboration.
I highly recommend Madelyn for any opportunity she chooses to pursue. She will bring value,
integrity, and a strong work ethic wherever she goes.
Natalie Bloom
I’d like to take a moment to recognize and commend Maddy for her outstanding contributions. Maddy consistently brought creativity, initiative, and a collaborative spirit to every project.
What truly set Maddy apart was her willingness to go above and beyond—stepping in wherever help was needed. Whether leading a brainstorming session or jumping into execution, she approached every task with positivity, reliability, and an unwavering commitment to quality.
Maddy is the kind of person who uplifts a team by being both a creative force and a dependable partner. It’s been a genuine pleasure working alongside her, and I have no doubt she’ll continue to be an invaluable asset wherever she goes.
Katerina Kotrupas
I am pleased to write this letter of recommendation for Madelyn, who has proven to be an exceptionally reliable and dedicated member of our team at Within (brkfst.io). Throughout her time with us, Madelyn consistently demonstrated her ability to meet deadlines, take feedback constructively, and think creatively about improving her processes.
One of Madelyn's standout qualities is her reliability. She consistently delivered high-quality work on time and with remarkable attention to detail. Her proactive approach to problem-solving and commitment to meeting deadlines made her an invaluable asset to our projects.
Moreover, Madelyn welcomed feedback with grace and a genuine eagerness to improve. She approached each suggestion as an opportunity to learn and grow, refining her skills and enhancing her productivity in impressive ways. Her adaptability and willingness to embrace change were clear indicators of her professionalism and positive mindset.
Beyond her individual contributions, Madelyn also showed initiative in optimizing workflows and identifying new ways to improve efficiency. Her forward-thinking attitude and commitment to quality not only benefited her work but also positively influenced the team as a whole.
I wholeheartedly recommend Madelyn for any opportunity she pursues. I am confident that her reliability, adaptability, and drive for continuous improvement will make her a valuable addition to any organization.