2016
Bachelor of Science in Information Technology
Mindanao State University
More Info About Me
With four years of customer support experience, I've refined my communication and problem-solving skills. I managed escalated emails and calls, resolved complaints, and handled document reviews. As a Virtual Assistant, I crafted UGC briefs, curated content, and performed lead generation. Recently, I transitioned to an executive assistant role, excelling in email management, project management, and social media management. My diverse expertise in customer support, social media, and executive assistance makes me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
The Executive Assistant
(Executive Assistant)
- Assist executives in managing their emails, calendars, creating travel itineraries and events, project management, creating meeting minutes and tracking expenses.
- Manage Social Media accounts and curate content to be posted on LinkedIn and Instagram.
2021
-
2023
BRKFST
(General Virtual Assistant)
- Content Brief Writer
- Researcher
- Content Reviewer
- Basic Graphic Design
- Lead Generation
- Admin Support Specialist
2019
-
2021
Awesome OS
(Customer Support Representative)
- Respond Inbound Emails and Chats
- Cater customers complaints
- Soft billing
- Provide order tracking number and replacing damage/defective products
2017
-
2019
ALORICA -DVO
(Customer Support Representative)
- Cater Inbound calls for Lyft Drivers and Passengers
- Soft billing
- Document Review
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Testimonials
Tessa Odom
Hey Maddy! Julian mentioned you've been crushing it! Just wanted to pop in and say I appreciate you :heart:
Julian Mejia
Maddy, you're my rockstar!
Sarah Dyan Riel
Maddy consistently delivers exceptional work and demonstrates a strong commitment to meeting deadlines. Her dedication to completing task assignments on time is commendable, and she consistently exceeds expectations with the quality of her work. I highly recommend Maddy for her reliability, professionalism, and ability to consistently deliver outstanding results.