My name is Macy, and I am a young professional with nearly two years of experience working as a human resources staff. I am skilled at organizing, coordinating, making decisions, and solving problems.
Right now, I am working as a customer service agent. My duties are to respond to customer calls and emails about benefits, eligibility, and claims. I have faith in my abilities to offer consumers first-rate help. My specialty is managing queries, resolving client complaints, and delivering outstanding service quickly and professionally.
In addition to my experience, I have excellent problem-solving abilities and a great desire to learn new things. I'm constantly seeking methods to perform better and keep up with recent customer service trends and technology developments.
Polytechnic University of the Philippines - San Pedro Campus
- Respond to customer emails and phone calls to give them the details they need about benefits, eligibility, and claims.
- Fairly resolve customer complaints.
- Escalate customer concerns to managers and supervisors if necessary.
- Learn about the products offered by the business.
- Provide exceptional customer support in every phone call.
- Handled customer-escalated phone calls from trainees.
- Record the time in and out of employees from different project sites in MS Excel for payroll.
- Issue a Notice to Explain and Disciplinary Action Memo to employees who violated company policy.
- Monitor employees' attendance, including leave files and absences without official leave.
- Do summaries of employees' attendance and prepare reports for the management.
- Attend to the concerns of employees about unpaid days and overtime.
- Check and assist the employees with cash card applications.
- Do administrative tasks such as photocopying, filing, and encoding.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.