2014
Bachelor of Arts Major in English Language
Central Bicol State University of Agriculture -Calabanga campus
More Info About Me
Experienced and dedicated customer service professionals with over five years of comprehensive experience in handling inbound and outbound calls, chat and email providing exceptional customer support, and ensuring client satisfaction. Proven ability to efficiently manage various customer service tools and platforms to streamline processes and enhance service delivery. Proficient in handling technical concerns, processing orders, resolving issues, and documenting important details accurately. Adept at multitasking and maintaining composure in fast-paced environments while adhering to company protocols and standards. Strong communication skills with a focus on delivering accurate information and effective solutions to meet customer needs. Proficient in using various customer service tools such as Intercom, HubSpot, C1 tools, Agero
Email, and Admin panel tools.
- Experienced in handling inquiries and providing support for roadside assistance, health
insurance plans, and telecommunications services.
- Skilled in processing payments, setting up accounts, and assisting with website technical issues.
- Familiar with dispatching procedures, documentation processes, and coordination of services.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Peaksupport Global Enterprises Inc.
(Associates)
•Handles tickets and Do outbound calls for customer’s
•experience regarding their roadside assistance in united states.
• Documents all necessary information using one app tools
• Submit escalation to our P4 team via Agero Email if needed
• Submit or send email escalation to care for refund and
reimbursement process using one app tools
• Handle Fleet Live Events for roadside with Agero
• Handle Inbound/ outbound calls for Customer and provider
• Dispatch provider using Provider’s In network/ out of network
• Use Truck down tools and Google search for the provider’s
• Do mapping for nearest dealership if ETR(Enterprise Truck
Rental) is close.
• Documents important details using swoop app
• Check Matrices for coverage
• Handle chats for clients with Rivian, ETR, EFM, Fleet Response, Fox Rental, Isuzu and Provider
using HubSpot and C1 tools.
• Assist cutomer for Technical concern and answer questions that related to Abode Home
Secuirty Camera in United States
• Process replacement or check order in RMA tools
• Help customer resolving the issue for technical concern by providing DIY steps or guide.
• Handles chat, calls and email using Intercom tools
• Use Admin panel tools to check the technical issue or concern.
• Use Abode website to check important information about the products
2019
-
2021
TELETECH PHILIPPINES
(CUSTOMER SERVICE REPRESENTATIVE II)
• Handle Inbound Calls and Provide information to the members who are 65 years old and
above regarding their health insurance plan under united healthcare like
prescription drug plan or medical plan.
• Make a payment for their account or set up recurring or one-time payment through
EFT- checking or credit card.
• Review billing information and Provide benefits, eligibility of the member.
• Assist members with their website technical issue and used health safe Id tools and member
authentication and Bomgar box tools to review member’s account online and help member with
sign in, registration, resetting password and also walk-through
member in finding information or documents on the website.
• Follow CSR call flow or rules and regulations.
2018
-
2019
THE RESULTS COMPANIES
(CUSTOMER SERVICE REPRESENTATIVE)
• Keep records of customer interactions, process customer accounts and file documents.
• Discuss, provide the information regarding prescription drug plan or line of business
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Resolve problems by clarifying the member's complaint, determining the cause of the
problem selecting and explaining the best solution to solve the problem expediting
correction or adjustment following up to ensure resolution.
• Follow CSR call flow or rules and regulations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.