2021
Bachelor of Tourism and Travel Industry
LPU - Cavite
More Info About Me
Hi! I'm your aspiring rock star VA! My nickname is Corene, I'm 22 years of age currently residing in Imus Cavite, Philippines. I have an experience as a Customer Service Representative US based clients for over 3 years. As a previous BPO (Business Process Outsourcing) professional and now a Virtual Assistant, I have a strong background in customer service, communication, and problem-solving. In my previous work, I gained experience in handling various customer inquiries, providing support, and resolving issues efficiently and effectively.
I am proficient in using various software and tools, such as Microsoft Office, project management platforms, and communication tools like Zoom or Slack. I am quick to adapt to new technologies and platforms, making it easier for me to learn and use the necessary tools for virtual assistance.
I am a fast learner and highly organized, which helps me in managing tasks and deadlines effectively. I am also detail-oriented, ensuring that I provide accurate and error-free work. Additionally, my previous BPO experience has honed my customer service skills, allowing me to communicate professionally and effectively with clients and customers.
My Skills and Competencies
FB Ads Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Social Media Management
(Things that u need (https://www.facebook.com/thingsthatuneed) 637 followers)
* Completed comprehensive training at ProVa PH, which included establishing and managing social media pages.
*Took responsibility for overseeing my mom's online thrift clothes business page.
* Developed skills in social media management, planning, and strategy implementation.
* Implemented a weekly content creation plan for consistent and engaging posts.
* Analyzed page insights regularly to identify top-performing posts and inform future strategies.
* Actively participated in Facebook groups to boost lead generation and increase brand awareness.
* Honed copywriting skills for captions and hashtags to enhance content appeal.
* Engaged with the audience proactively to foster increased interaction and community building.
2021
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2023
IQOR
(Senior Agent II)
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Upselling products.
2019
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2021
TTEC
(Customer Service Representative)
As a Healthcare Representative, I play a crucial role in facilitating communication between healthcare providers, patients, and insurance companies. My primary responsibilities include assisting patients with inquiries, processing insurance claims, verifying eligibility, and ensuring a smooth and efficient healthcare administrative process.
2018
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2019
Mcdonald's
(Service Crew)
Food preparation, customer service, hygiene, and cleanliness.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.