2011
Information and Communication Technology (Major in Animation)
AMG Skilled Hands Technological College
More Info About Me
With over 10 years of experience in customer service, I have honed my skills in communication, problem-solving, and client satisfaction. Now, I am eager to transition into a General Virtual Assistant role, bringing my dedication, professionalism, and ability to follow standard procedures to a new field. A hardworking individual, I always strive to give my best in every task, ensuring efficiency and quality in my work. I am committed to delivering top-notch service with reliability and professionalism
My Skills and Competencies
Social Media Management
Lead Generation
Data Entry
Customer Service
Certificates
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My Experience and Education
2025
-
2025
Justlife UAE
(Operations Team Lead - UAE)
Team Management & Supervision
Oversee daily operations and ensure smooth execution of tasks.
Monitor team performance and provide guidance, coaching, and support.
Conduct daily briefings to align the team on priorities and updates.
Operational Efficiency & Execution
Ensure all service requests and operational tasks are completed on time.
Track and manage key operational metrics, addressing inefficiencies.
Identify process improvements to enhance service delivery.
Coordination & Communication
Act as the main point of contact between frontline staff, management, and other departments.
Ensure clear communication of goals, tasks, and performance expectations.
Collaborate with business development, customer support, and logistics teams.
2018
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2025
Justlife UAE
(Principal Operations Specialist)
Issue Resolution & Escalations
Handle urgent operational challenges, ensuring timely resolutions to avoid service disruptions.
Investigate operational bottlenecks and propose corrective actions to improve efficiency.
Support crisis management efforts during peak periods or unforeseen operational issues.
Data & Reporting
Maintain accurate operational records, updating dashboards and reports for leadership review.
Provide insights and recommendations based on operational data analysis.
2012
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2017
Convergys Services Corporation
(Advisor & Customer Representative)
Answer customer calls regarding existing accounts.
Counsel customers on options for service and coverage.
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.