2005
Bachelor of Physical Education
West Visayas State University
More Info About Me
Versatile call center employee for 12 years, 8 years as CSR Supervisor, experienced in customer service, financial,
and sales. I'm a people-oriented person with an apt for learning and a positive outlook. I can work independently in busy environments and also within a team setting.
As an aspiring Virtual Assistant, I have a wide range of skills that I can bring to your business. I am honest, determined, and goal-oriented, and I can handle multiple tasks daily. I am also a trustworthy individual who excels at time management. In addition to these skills, I also have a strong work ethic and a commitment to excellence. I am confident that I can provide you with the high level of support that you need to grow your business. If you are looking for an assistant who is reliable, capable, and eager to help you reach your goals, then please contact me. I would be more than happy to discuss how I can help you achieve success.
My Skills and Competencies
Customer Service Representative
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Techlog Philippines
(Coach)
Managed 15 agents. Providing coaching and feedback sessions, determining the most impacting behavior, and ensuring improvements by constantly listening to their calls and guiding them in real-time. I motivate people to go to work daily and made sure it is a fun working environment despite the constant changes.
2019
-
2021
RMS Collect Philippines
(Operations Supervisor)
Managed at least 15 agents. Provide real-time support and ensure that reps are performing their functions based on indicated policy guidelines. Daily performance monitoring, which include answer rate, talk time, transfer rate, immediate collections and call quality. Regularly providing performance updates and trends. Career path tenured and consistent performer team members.
2014
-
2019
Transcom Worldwide Philippines
(Operations Supervisor)
Provide individual coaching, I closely monitor agents' performance through live call listening, side by side provide feedback for this to be aligned or be better than targets set. Identify outlier and identify focus behavior, working hand in hand with QA assigned to my team and approach Training team for materials or if necessary additional refresher and training.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon VA
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Customer Service Representative
Address and solve problems in a way that is a win-win situation for the customer and the company
Call Center Supervisor
Collaborate process of improving the agent's performance and their relationship with the company.