2003
Bachelor of Science in Computer Science
University of Saint La Salle Bacolod City
Freelance Virtual Assistant with a Wide Range of Skills
I am a mom and an aspiring Virtual Assistant who is versatile and can provide administrative, operational, and specialized support to individuals, entrepreneurs, small businesses, or organizations. I can perform a wide range of tasks, including but not limited to data entry, email management, ads management, research, social media management, and document preparation.
CV: https://docs.google.com/drawings/d/1L8o74xfje7Ndiy17ffzLcCXyFZrRazzctdqRQIuAGxQ/edit?usp=sharing
My Skills and Competencies
Social Media Management
FB Ads Manager
Data Entry
Content Creator
Customer Service
Quality Assurance
Certificates
×
![]()
My Experience and Education
2008
-
2023
TELUS International Philippines
(Customer Service Representative; Subject Matter Expert; Quality Analyst; Workforce Real Time Analyst)
Customer Service Representative (CSR) - Ensures exceptional customer satisfaction by addressing inquiries, resolving issues, and providing high-quality support; Serves as the first point of contact for customers, and helps in maintaining and enhancing the company's reputation for excellent customer service.
Subject Matter Expert (SME) - Serves as a valuable resource within the organization who is responsible for providing expertise, guidance, and insights to support decision-making, problem-solving, and the development of products, services, and processes.
Quality Analyst - Helps in maintaining and improving the quality of products, services, and processes within an organization. This role involves evaluating, identifying, and addressing quality-related issues, ensuring compliance with established standards and procedures, and helping to drive continuous improvement efforts.
A Workforce Real-Time Analyst is responsible for monitoring and optimizing the real-time operations of a contact center or customer support team. This role involves monitoring staffing levels, call volumes, and agent activities in real-time to ensure efficient resource allocation and adherence to service level goals.
2006
-
2007
MIASCOR Groundhandling Corporation
(Ground Staff)
Assists passengers with boarding and disembarkation procedures.
Provides information, directions, and assistance to passengers as needed.
2004
-
2004
Robinsons Appliances Corporation
(Releasing Clerk)
Maintains accurate records of released products, shipments, and inventory levels.
Provides regular updates to supervisors or managers on the status of outgoing shipments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Management
Setting objectives, targeting the right audience, and selecting appropriate FB ad formats to help achieve client goals.