2006
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
My name is Maan. I have been working in the Business Process Outsourcing industry for over a decade and was allowed to handle business listing accounts, satellite broadcasting, and telecommunication accounts for several American-based companies. I was able to undergo training for product specifics and processes that ensure our clients' core quality is presented with integrity and utmost quality. I have been an outbound agent, subject matter expert, quality assurance, customer service representative, and technical support representative for those accounts. Through the years, I have been familiar with tools that have been used with these accounts, extracting files, using knowledge base tools, Sybil, Citrix portals, and client-based tools. To expound on my know-how, I took short courses where I could learn about current software updates, particularly Microsoft Office-based tools and Virtual Assistance online courses.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Afni Philippines
(Customer Service Representative)
Handles general customer service concerns, resolving issues to fulfill customer needs.
2014
-
2016
IBEX Global
(Billing and Sales Account Specialist)
Competent in analyzing customer billing concerns and provide detailed information on every product charges. Provides accurate product information and ensures an increase in sales quota.
2012
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2014
TRANSCOM WORLDWIDE
(Technical, Sales, and Billing Account Specialist)
Competent in analyzing customer billing concerns and provide detailed information on every product charges. Provides accurate product information and ensures an increase in sales quota.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.