Bachelor of Science in Architecture
Technological Institute of the Philippines - Manila
I'm a 28-year-old dedicated professional with a rich background in customer service, sales, and social media management. Married and a proud parent of twin daughters, I bring my determination and perseverance to every aspect of my life. My professional journey includes valuable experience as a Customer Service Representative and Sales Associate, where I developed strong communication skills and a knack for understanding customer needs. As the Social Media Manager of my own business, I have honed my ability to create engaging content and drive brand growth. Known for being a fast learner, highly reliable, resourceful, and proactive, I am committed to delivering exceptional results. My trustworthy and honest nature, combined with my excellent communication skills, makes me an asset in any team or project I undertake.
Technological Institute of the Philippines - Manila
As the social media manager of my own business, I have developed and executed successful social media campaigns, created engaging content, and built a strong online presence. This role has allowed me to combine my creativity with analytical skills to drive brand growth and community engagement. Here's a breakdown of my key responsibilities:
1. Content Creation and Management:
- Develop a content calendar aligned with the shop's branding and marketing goals.
- Create engaging visual and written content, including photos, videos, graphics, and captions.
- Schedule and publish content across Facebook.
2. Community Engagement:
- Monitor and respond to comments, messages, and inquiries from followers in a timely manner.
- Foster a sense of community by engaging with followers, sharing user-generated content, and participating in relevant conversations.
- Organize and manage social media campaigns, and giveaways to encourage interaction and grow the follower base.
3. Strategy Development and Analytics:
- Develop and implement a comprehensive social media strategy to increase brand awareness, engagement, and sales.
- Monitor and analyze key performance metrics using social media analytics tools.
- Use insights to refine the social media strategy and optimize content for maximum reach and impact.
4. Brand Representation:
- Highlight Twin Leaf's unique selling points, such as sustainability practices, community involvement, and high-quality plant offerings, through engaging storytelling and visual storytelling.
As the Social Media Manager, my creativity, strategic thinking, and passion for plants play a crucial role in building a vibrant online community, fostering customer engagement, and driving business growth.
As the business owner of Twin Leaf - Little Plant Shop, my role encompasses a wide range of responsibilities to ensure the success and growth of my venture. Here's an outline of my key job responsibilities:
1. Strategic Planning and Decision Making:
- Develop and refine the overall business strategy, including short-term and long-term goals, growth initiatives, and financial objectives.
- Make informed decisions regarding inventory management, pricing strategies, and expansion opportunities based on market research and industry trends.
2. Operations Management:
- Oversee day-to-day operations of the plant shop, including inventory procurement, stocking, and merchandising.
- Ensure smooth and efficient workflow by implementing effective systems and procedures for tasks such as order processing, customer service, and plant care.
3. Financial Management:
- Manage the shop's finances, including budgeting, forecasting, and expense tracking.
- Monitor sales performance, analyze financial data, and implement strategies to optimize profitability and cost efficiency.
4. Marketing and Branding:
- Develop and implement marketing campaigns to promote the shop's products and services, increase brand awareness, and attract customers.
- Oversee branding initiatives, including logo design, signage, packaging, and promotional materials, to ensure consistency and alignment with the shop's identity.
5. Customer Relations and Satisfaction:
- Cultivate strong relationships with customers through excellent customer service, personalized recommendations, and attentive communication.
- Address customer feedback, inquiries, and concerns promptly and professionally to ensure a positive shopping experience.
As a Customer Service Representative (CSR) in an inbound telecommunication account, my role revolves around providing exemplary service and support to customers who reach out with inquiries, concerns, or requests related to their telecommunications services. Here's a breakdown of my key responsibilities:
1. Customer Support:
- Handle incoming calls, emails, and messages from customers regarding billing inquiries, service disruptions, technical issues, account changes, and general questions about their telecommunications services.
2. Problem Resolution:
- Listen attentively to customers' concerns, troubleshoot problems, and provide accurate and timely solutions or assistance to resolve issues to the customer's satisfaction.
3. Product Knowledge:
- Maintain a thorough understanding of the telecommunication products and services offered by the company, including features, pricing plans, promotions, and technical specifications.
4. Account Management:
- Access customer account information and update records accurately in the company's database.
- Assist customers with account inquiries, changes, or modifications, such as updating billing information, adding or removing services, or processing upgrades or downgrades.
5. Quality Service Delivery:
- Adhere to established service level agreements (SLAs), performance metrics, and quality standards for call handling, including average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) scores.
6. Professional Communication:
- Communicate with customers professionally, empathetically, and courteously, using clear and concise language to ensure mutual understanding and effective problem resolution.
- Demonstrate active listening skills, patience, and a positive attitude when interacting with customers, even in challenging or stressful situations.
7. Compliance and Adherence to Policies:
- Ensure compliance with company policies, procedures, and regulatory requirements, including data privacy, security protocols, and industry-specific regulations governing telecommunications services.
As a Customer Service Representative, my dedication to delivering exceptional customer experiences and my ability to effectively address customer needs and inquiries play a vital role in maintaining customer satisfaction and loyalty.
As a Sales Associate in a Korean cosmetics store, my primary responsibility is to provide exceptional customer service and drive sales by assisting customers in finding the right products to meet their skincare and beauty needs. Here's a breakdown of my key responsibilities:
1. Product Knowledge:
- Develop a deep understanding of the Korean cosmetic products available in the store, including skincare, makeup, and beauty accessories.
- Stay updated on the latest trends, ingredients, and benefits of Korean skincare and beauty products to provide informed recommendations to customers
2. Customer Assistance:
- Greet customers warmly as they enter the store and offer assistance in finding products or answering questions about skincare routines, product usage, and skin concerns.
- Listen attentively to customers' needs and preferences, and recommend suitable products based on their skin type, concerns, and desired outcomes.
3. Sales Generation:
- Actively engage with customers to promote products, demonstrate usage techniques, and highlight promotional offers or new arrivals to drive sales and meet sales targets.
- Upsell and cross-sell products by suggesting complementary items or bundle deals to enhance the customer's shopping experience and maximize sales opportunities.
4. Customer Relationship Management:
- Build rapport with customers by providing personalized service, offering skincare consultations, and following up with post-purchase recommendations or product feedback.
- Maintain a positive and approachable demeanor to create a welcoming and inclusive environment that encourages repeat visits and customer loyalty.
5. Visual Merchandising:
- Ensure that products are neatly organized, properly stocked, and visually appealing on the sales floor and display shelves to attract customers and facilitate easy product browsing.
- Assist with restocking inventory, replenishing testers, and maintaining cleanliness and organization in the store to enhance the overall shopping experience.
6. Product Education and Demonstrations:
- Conduct product demonstrations, skincare workshops, or makeup tutorials to educate customers on product benefits, application techniques, and skincare routines.
- Offer personalized skincare consultations or mini-makeovers to provide hands-on experiences and build trust in the effectiveness of the products.
As a Sales Associate, my enthusiasm for Korean beauty products, my passion for helping customers achieve their skincare goals, and my ability to deliver exceptional service contribute to the success and growth of the store.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.