Undergraduate
Bachelor of Elementary Education Major in Special Education
University of Mindanao
More Info About Me
I am a fun-loving and dedicated professional who knows how to balance work and play. I am able to bring a positive attitude to the workplace while remaining focused on achieving my client's goals. I understand that client satisfaction is key to success, and I am committed to ensuring that my clients are satisfied with the work I deliver.
My skills and experience in Customer Service and as a Legal Assistant are extensive. I am confident that I can bring a fresh perspective and new ideas to your team.
In addition to my technical skills, I am a team player, with strong communication and problem-solving skills. I am able to work independently and manage my time effectively to meet deadlines.
Certificates
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My Experience and Education
April 2022
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March 2023
Personal Injury Firm - Van Law Firm
(Legal Assistant - Personal Injury)
Managed client communications and administrative tasks, including document gathering and email/phone correspondence.
November 2018
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April 2022
Conectys Davao
(Email and Chat Customer Service Rep)
Provided comprehensive customer service, including troubleshooting, educating on policies, identifying sales opportunities, and continuously improving processes to enhance customer satisfaction.
February 2017
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April 2018
Alorica Davao Davao
(Technical Support Representative,)
Assisted customers in resolving issues, and identifying sales opportunities while delivering support services
September 2016
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December 2016
iQor Davao
(Customer Service Representative)
Provided excellent customer support via phone, addressing needs and exceeding service goals with tailored recommendations
My Services
Legal Assistant
I possess a variety of skills that enable me to assist attorneys and paralegals in their daily tasks.
eCommerce Support
I have experience in providing assistance and guidance to online businesses to help them succeed.
Customer service
I am experienced in providing excellent customer service and ensuring customer satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Moderator
Moderating user-generated content on a website to ensure compliance with the company's terms of service and guidelines.