Undergraduate
Bachelor of Elementary Education Major in Special Education
University of Mindanao
More Info About Me
I’m a dedicated, fun-loving professional who balances work and play, always focused on achieving client goals and ensuring satisfaction. With extensive experience in Customer Service and as a Legal Assistant, I bring a fresh perspective and strong communication, problem-solving, and time management skills to the team.
Certificates
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My Experience and Education
May 2023
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January 2025
CTL
(LEGAL ASSISTANT - PERSONAL INJURY)
Initiate and manage health insurance claims, securing necessary liens and verifying bills and medical records. Review liens for accuracy, communicate with case managers for updates, and organize medical/billing records. Gather contact info for reduction requests.
June 2022
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Mar 2023
Van Law Firm
(LEGAL ASSISTANT - PERSONAL INJURY)
Collect and verify documents, ensuring medical records and bills align with injuries. Manage administrative tasks, including emails, and communicate with medical providers to obtain records.
November 2018
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May 2022
Conectys Davao
(EMAIL AND CHAT CUSTOMER SERVICE REP)
Provided tailored customer support, offering recommendations and addressing needs. Improved processes, educated customers on billing and policies, and assisted with product selection and order functions. Boosted productivity by anticipating needs and delivering exceptional service.
November 2018
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May 2022
Conectys Davao w/n
(CONTENT MODERATOR)
Reviewed and moderated user-generated content to ensure compliance with terms of service and guidelines, removing offensive, inappropriate, or violating content, including fake news, hate speech, and misinformation.
January 2016
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April 2017
Alorica Davao
(TECHNICAL SUPPORT REPRESENTATIVE)
Assisted customers in diagnosing issues and providing solutions to restore service and functionality, while identifying potential sales and cross-selling opportunities during support interactions.
October 2016
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December 2016
iQor Davao (Seasonal)
(CUSTOMER SERVICE REPRESENTATIVE)
Provided exceptional support and personalized recommendations in response to customer inquiries via inbound calls. Stayed current on product and service updates, building empathetic client relationships and consistently exceeding service goals.
My Services
Legal Assistant
I possess a variety of skills that enable me to assist attorneys and paralegals in their daily tasks.
eCommerce Support
I have experience in providing assistance and guidance to online businesses to help them succeed.
Customer service
I am experienced in providing excellent customer service and ensuring customer satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Moderator
Moderating user-generated content on a website to ensure compliance with the company's terms of service and guidelines.