2015
Bachelor of Science in Electronics Engineering
Colegio San Agustin - Bacolod
More Info About Me
An experienced Customer Service Representative who is extremely motivated to constantly develop my skills and grow professionally. I have a mature and responsible approach to any task I undertake or situation that I am presented with. I am confident in my ability to work with others in achieving a certain objective on time and with excellence.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2021
ARB CALL FACILITIES
(Loan Originator)
• Cold calling and prospecting leads for loan applications in the US while making sure a target quota amount is reached every fiscal month.
2017
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2020
IQOR PHILIPPINES
(Customer Service Representative)
• Provide resolution in a timely manner to improve efficiency and customer satisfaction.
• Answers inbound calls and uses CRM to access customers’ information
2013
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2017
CONVERGYS PHILIPPINES INC.
(Technical Support Associate)
• Maintained positive work ethic and commitment to providing excellent service.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and phone service.
• Assisting customers with navigating around application menus and their functions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow and create invoices.