2015
Bachelor of Science in International Hospitality Management
Lyceum of the Philippines University
More Info About Me
My customer service foundation started in the BPO industry, where I worked as an Email Support. I also ventured into the Food Industry to pursue my passion for Restaurant Management/Services and from there, my customer service journey has made great improvements. I shifted my career back to the BPO industry for a more stable work setting during the pandemic. I've now been making my way into the freelancing world, and hope we can be partners.
My Skills and Competencies
Customer Service
Ticket Handling / Live Chat
Content Creation
Copywriting
Lead Generation
Social Media Management
Certificates
My Experience and Education
2022
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2022
Valley Techlogic Inc.
(Social Media Marketing Manager)
• Boost social media presence on LinkedIn and manage posts on both Facebook and LinkedIn pages.
• Prepare content calendar.
• In charge of the daily content/ideas (images, articles, copywriting).
• Manage leads and reach out to prospects on LinkedIn.
2021
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2022
Instagram - @yourdenimph
(Social Media Manager)
• Manage posts and create content enticing to the market.
• Manage Instagram Ads.
• Monitor account activity/insights.
• Engage with audiences through personal messages or comments.
2020
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2022
Alorica INC.
(Chat Support Representative)
● Recommended products and services to members and educate customers about relevant offerings.
● Provided expert service by communicating information to customers and following up on promises.
● Managed inbound and outbound calls to respond to inquiries and resolve concerns.
2019
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2020
YAYOI
(Food Server)
● Maintained cleanliness of guest and work areas.
● Cleaned tables, chairs, and counters.
● Made frequent checks on tables to ensure food quality and excellent service.
2017
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2019
Nono's
(Food Server / Barista)
● Explained menu items to customers and answered questions about ingredients and preparation methods.
● Monitored customers' needs continuously, ensuring all requests were promptly fulfilled.
● Greeted customers and took their orders.
2015
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2017
IBEX Global
(Email Support Representative)
• Resolve customer complaints (be it a passenger or driver) and make sure they are satisfied at the end of the email thread.
• Handles 40 emails or more per shift using Zendesk.
• Provides excellent keen details in every response.
• Assist customers with account changes.
My Services
Live Chat
Live Chatting is a way for customers to converse with support workers in real-time.
Customer Service
Customer Service is the support that is provided to customers in order to ensure that they have a positive experience.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Content Creation
Content Creation is to generate visual content to express messages.
Copywriting
Copywriting to create promotional prose in order to advertise and sell goods and services.