2017
Bachelor of Technology Major in Food Service Management
Sorsogon State University
Get to know me ...
Hi, I’m Lyra! I’m 28 years old and from Batangas City. I have a degree in Technology, majoring in Food Service Management. Over the past seven years, I’ve had the opportunity to work across diverse industries like food service, call centers, engineering and manufacturing, airport operations, and auto insurance. These experiences have shaped me into someone who embraces challenges and loves exploring new opportunities to learn and grow.
I firmly believe that success comes from constantly developing and refining our skills. Each role I’ve taken on has taught me something valuable, from sharpening my communication skills to honing my attention to detail and organizational abilities. These strengths have allowed me to consistently deliver great results for my clients and teams. I’m also a fast learner who adapts quickly to new tools and tasks, which has been a huge asset throughout my career.
Becoming a Virtual Assistant has been a dream of mine for some time. The COVID-19 pandemic solidified my decision to pursue this path because it aligns perfectly with my personal and professional goals. I love the idea of doing work I enjoy while staying close to my family. Having worked overseas before, I truly appreciate the flexibility and balance that remote work offers.
I’m incredibly grateful to the people who have supported me on this journey. Now, I’m excited for what’s ahead as I take this next step. Here’s to new beginnings and new opportunities—let’s make it happen!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2024
QATAR AIRWAYS - DUTY FREE
(Service Associate)
- Collaborated with Harrods Tea Room in central Doha and Hamad International Airport, renowned for their iconic afternoon tea service, to deliver exceptional guest experiences.
- Increased monthly sales through effective upselling and cross-selling strategies.
- Handled order taking, food service for VIP guests, and cashiering operations with precision and efficiency.
2022
-
2024
EMERSON
(Specialist 2 - Order Management)
- Worked closely with U.S. engineers, reviewing purchase orders from customers for manufacturing equipment parts and items.
- Entered PO details into Oracle to process and coordinate equipment production and delivery to customers.
- Scheduled and attended meetings with engineers to share updates and reports.
- Managed emails, responding to inquiries from engineers and following up with customers.
- Handled inbound calls from engineers and customers, ensuring their concerns were addressed promptly.
- Created end-of-day reports to track ordered items and their progress.
- Conducted audits of the team’s output to maintain quality and accuracy.
2018
-
2022
ACCENTURE
(CSR - (Origin Energy))
- Assisted Australian customers with electricity and gas applications, ensuring all paperwork was complete and accurate.
- Managed outbound calls and emails to follow up on missing details in applications.
- Entered application data into the CRM system and submitted it to the client’s platform.
- Coordinated with distributors and technicians via phone and email to address inquiries and arrange site visits for installations and maintenance..
- Managed inbound calls to support customers with account setup.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Lead Generation
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO
Specialized in results-driven SEO, including keyword research, off-page optimization, and compelling content marketing
Email Management
Organizing, prioritizing, and responding to ensure efficient communication.