2016
Bachelor of Science in Business Management
Polytechnic University of the Philippines
From Supply Chain Savvy to Virtual Service Star
Hello there! I'm Lyndsey, your professional Virtual Assistant with a diverse background in Order Management, Bookkeeping and Customer Service, in the Transportation / Supply Chain, and Promotional industry. With a solid foundation in managing order fulfillment, customer inquiries, processing accounts payable and accounts receivable transactions and ensuring smooth logistics operations, I've transitioned seamlessly into the world of virtual assistance to offer top-notch support tailored to your needs.
Drawing from my experience in the supply chain sector, I bring a unique set of skills to the table:
• Customer Service Excellence : I excel in handling customer inquiries, resolving issues promptly, and ensuring customer satisfaction.
• Order Entry Proficiency : I am adept at accurately processing orders, managing inventory, and coordinating shipments.
• Logistics Expertise: My knowledge of logistics and supply chain operations allows me to streamline processes and optimize efficiency.
With expertise in managing a wide range of administrative tasks, from data entry and financial management to email handling and appointment scheduling, I offer comprehensive virtual assistance services. My capabilities extend to social media management and e-commerce support, ensuring a holistic approach to meet your needs.
Combining my industry-specific knowledge with my virtual assistance skills, I am dedicated to providing exceptional support to help you achieve your goals seamlessly.
Virtual Assistant
Social Media Management
Data Entry
Customer Service
Logistics Management
Order Management
Bookkeeping
Certificates
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Order Entry Specialist
June 2024
-
Present
DCX PH Inc.
(Customer Service Representative)
✅ Processed purchase orders.
✅ Monitored inventory levels.
✅ Coordinated production schedules to ensure timely order fulfillment.
✅ Communicated with suppliers and customers about order status.
✅ Generated and sent invoices.
✅ Updated and maintained online store listings.
2022
-
2023
ADDICTION PET FOODS PTE. LTD.
(Order Management Specialist)
• Order Processing and Accuracy: Received, entered, validated, and ensured the accuracy of orders from sales managers and various e-commerce platforms such as Amazon Vendor, Amazon Seller, Shopify, and others.
• Order Documentation and Tracking: Issued delivery notes, invoices, and export documents, and generated reports on back orders, including short shipped reports.
• Customer Service: Managed processing claims and returns through replacements and/or credit notes, ensuring customer satisfaction.
• Out-of-Stock Reporting: Sent weekly out-of-stock reports to various customers, keeping them informed of inventory status.
• Freight and Transportation Management: Arranged local couriers, tracked, and managed shipments throughout the transportation process to ensure timely delivery.
• Inventory and Distribution Control: Conducted regular stock audits based on cycle counts to maintain inventory accuracy, monitored and reported inventory shortages, updated inventory in SAP, and implemented FEFO and FIFO practices to minimize stock outs and excess inventory.
• Process Improvement: Identified, proposed, and managed process improvement and automation projects within the order processing and distribution functions, enhancing efficiency and productivity.
2017
-
2022
ASIAN CONSOLIDATION INT'L SERVICES INC.
(Customer Service Representative)
• Customer Service : Delivered exceptional customer service by consistently coordinating with customers, promptly addressing inquiries, and resolving issues efficiently.
• Data Entry : Entered and maintained data in various logistics systems, ensuring seamless integration and data accuracy across platforms.
• Accounting : Maintained organized and comprehensive documentation for accounts receivable (AR) and accounts payable (AP) transactions, ensuring accuracy and compliance.
• Generated and issued billing invoices in a timely manner, ensuring accuracy, compliance, and smooth financial operations.
• Created detailed financial statements, including statements of accounts and profit and loss reports, providing valuable insights for financial planning and analysis.
• Documentation: Managed the complete documentation of import and export shipments, ensuring all records were accurate and up-to-date.
December 2016
-
May 12, 2017
FPF Corporation
(Warehouse Encoder)
• Managed the receipt of materials from direct shipments, loose cargo, and full-container load shipments, ensuring accurate and timely documentation.
• Accurately entered material data from invoices and packing lists into the ERP system immediately upon receipt, maintaining up-to-date inventory records.
• Organized and maintained a comprehensive filing system for invoices, delivery receipts, and other import documents for easy retrieval and compliance.
• Collaborated effectively with the purchasing, logistics, accounting teams, and other internal stakeholders to coordinate and streamline the shipment process.
My Services
Social Media Management
Boosting your online presence, engaging your audiences and driving growth for your brand in the digital realm.
Data Entry
Ensuring accuracy, efficiency, and confidentiality for your valuable information, streamlining business operations.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeping
Managing financial records to ensure accuracy, compliance, and informed decision-making for your business.
Graphics Designing
Transforming visions into captivating designs that elevate brands and engage audiences. Let's create magic together!
Customer Service
Delivering exceptional customer service and promptly addressing inquiries and resolving issues.
Order Management
Seamless processing, accurate tracking, and timely order fulfillment for optimized operations and customer satisfaction.
Logistics Management
Managing transportation process and complete documentation of import and export shipments.