2014
BS Entrepreneurship Major in Marketing
Laguna State Polytechnic University
More Info About Me
Hello! I'm Joseph, a dedicated virtual assistant passionate about streamlining your business operations. With expertise in customer service, email management, and administrative support, I help busy entrepreneurs and businesses thrive by taking care of the essential tasks that keep your company running smoothly. Think of me as your reliable behind-the-scenes partner, handling everything from customer inquiries and appointment scheduling to lead generation and billing, so you can focus on growing your business. Ready to make your workload lighter and your business stronger?
Certificates
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My Experience and Education
2019
-
2025
Getaround
(Customer Service Representative)
- Responded to email and phone inquiries and requests from car owners and renters.
- Resolved rental problems by clarifying owners and renters complaints, determining root causes, and offering appropriate solutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Logged details of customer service calls and emails through Zendesk.
- Followed established communication procedures, guidelines, and policies.
2016
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2019
PSG Global Solutions
(HR Operations Specialist)
- Assisted recruiters resding in the US in hiring employees.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, using human resources management system software.
- Assisted in sending required assessments to Job Applicants.
- Assisted in posting available job positions through Applicant Tracking System.
- Made sure hired employees completed I9 forms.
- Sent job offers to selected candidates.
2014
-
2016
Teleperformance
(Billing Analyst)
- Entered customer billing data accurately into accounting software for efficient recordkeeping
- Assisted with customer account setup, accurately capturing billing information.
- Skilled at resolving customer inquiries related to billing matter promptly and professionally.
- Implemented billing processes and procedures, including invoicing collections and payment processing.
My Services
Customer Support
* Provide professional support through phone, email, and chat