Dedicated and results-driven professional with over 3 years of experience in the BPO industry, providing high-level customer service and administrative support. Skilled in communication, problem-solving, and multitasking, with a solid track record of meeting performance targets.
Though new to the Virtual Assistant role, I am eager to transition into this field, bringing my strong organizational skills, attention to detail, and ability to quickly adapt to new tools and systems. Ready to undergo any training necessary and excited to leverage my experience in a remote support role.
Surigao del Sur State University (NEMSU) – Cantilan Campus
• Learn Xero Software
• Learning how to set up companies and chart of accounts in XERO.
• Practicing bank reconciliation.
• Processing account payable and accounts receivables
• Learning about payroll process (PAYG withholding, employer contributions)
• Generating basic financial reports (Profit & Loss, Balance Sheet)
• Provided exceptional customer support for Healthcare Account via phone.
• Managed and processed member requests, cancellations, modification and payment transactions.
• Assisted members with scheduling appointment with their doctors.
• Resolved member concerns and complaints while maintaining professionalism and empathy.
• Ensured HIPAA Compliance with Healthcare Account policies, as well as company policies.
• Delivered quality service while handling multiple tasks in a fast-paced environment.
• Provided exceptional customer support for Food delivery via phone, chat and email.
• Assisted members with tracking their orders.
• Resolving issues with orders & deliveries such as incorrect orders and missing items.
• Processing customer requests for cancellations and refunds accordance with company policies.
• Following company policies and procedures for handling customer inquiries and resolving issues.
• Handling customer inquiries and complaints with patience and understanding, even when they are frustrated.
• Providing accurate and helpful information about products, services, plans and promotion.
• Assisting customers with account activation, upgrade and other account-related requests.
• Resolving technical issues, billing concern and other concerns related to telecommunication services.
• Handling Operations of the Branch.
• Handling Manpower concern
• Supporting managers with various tasks (policy making and every month goal setting)
• Creating daily sales report of the branch.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
