2018
Bachelor of Science in Hotel and Restaurant Management
University of Baguio. Philippines
More Info About Me
Hi there! I’m Luis at your service! A dynamic hospitality professional with a knack for delivering top-notch customer service. I’ve honed my skills in providing exceptional service to my clients.
My excellent oral and written communication skills make me an asset in any team. I’m a fast learner and highly computer literate, making me a valuable virtual assistant who can adapt quickly to technologies.
My Skills and Competencies
Bookkeeping
Data Entry
Certificates
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My Experience and Education
2021
-
2023
IHG Hotels & Resorts
(Reservation Sales Specialist)
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.
Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
2018
-
2020
Citylight Hotel
(Front Desk / Night Auditor)
Greet and welcome guests
Answer questions and address complaints
Processing invoices, transactions, room charges, refunds
Answer all incoming calls and redirect or keep messages
Making reservations
Keeping financial records in order
Checking guests in and out of the hotel
Process Guest folio
2018
-
2018
ThoughtFocus, Inc
(Process Associate)
Answer calls and respond to emails
Handles customer inquiries both telephonically and by email.
Provide customers with product and service information
Enters new customer information into the system
Update existing customer information
Process orders, forms and applications
Documents all call information according to standard operating procedures.
My Services
Data Entry
Data Encoding, Data Collection, Software Quality Assurance, and Transaction Data Entry
Bookkeeping ( Online Bookkeeping - Intuit Quickbooks Online )
Proficient in Quickbooks (Desktop & Online), Microsoft Office, and G suite