2013
Bachelor of Science in Pharmacy
UNIVERSITY OF THE IMMACULATE CONCEPTION
More Info About Me
I am able to handle multiple tasks on a daily basis.
I am always energetic and eager to learn new skills.
I am a dependable person who is great at time management.
I have experience working as part of a team and individually.
I am flexible in my working hours, being able to work evenings and weekends and always on time for organized events, work-related or otherwise.
My Skills and Competencies
Social Media Manager
Data Entry
E-Commerce VA
Certificates
My Experience and Education
2019
-
2022
BPI PHILAM
(Bancassurance Servicing Associate)
• Handles various inquiries and policy requests from walk-in BPLAC customers
• Determines policy status/details and/or requirements to process the request, and advises the customer/BSE accordingly
• Monitors the progress of policy requests and complaints received in the assigned area, ensures resolution within the target turnaround times and provides necessary feedback to customers regarding their requests
• Promotes to customers/BSEs BPLAC's available tool (eplan,icare) for their convenience
2019
-
2022
51TALK
(ESL Teacher)
• Conducting activities and lessons based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Maximizing students’ talk time through oral tests and presentations.
• Displaying excellent virtual classroom management.
• Keeping accurate records of student performance.
• Maintaining standardized guidelines.
2018
-
2019
VXI Global Holdings B.V.
(UBER Customer Service Representative (CSR) and UBEReats Trainer)
CSR Position
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
TRAINER
• Evaluate employee performance to gauge where skills are lacking.
• Create training programs to address skill gaps in employees.
• Prepare learning materials for programs.
• Develop onboarding programs for new employees.
• Conduct surveys to gauge the effectiveness of programs.
• Research new teaching methods.
• Attend education conferences.
2020
-
2022
BPI PHILAM
(DATA ENTRY SPECIALIST)
* Entering customer and account data from source documents within time limits.
* Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
* Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
* Monitoring of pending transactions.
2019
-
2022
Oriental Touch Panabo
(SOCIAL MEDIA STRATEGIST)
* Manages all social account of my client.
* Markets the product.
* Branding
* Content Creator
* Copy Writer
* Engager
My Services
Social Media Manager
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Data Entry
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
E-Commerce VA
Graphic design is a craft where professionals create visual content to communicate messages.