2002
B.S Computer Science
AQUINAS UNIVERSITY (Philippines)
More Info About Me
An executive support professional with extensive experience handling a wide range of high-level office administration, coordination, and customer service. My objective is to seek employment in an organization where continuous growth is greatly encouraged and will enable me to best utilize my knowledge and skills as a professional and contribute to the company's goals and objectives. A lil bit about me, currently I am doing a short online course in Social and Digital Media Marketing. I want to Upskill for personal continuous learning which may be of use to my new job as well. I like reading, board game like scrabble, and travelling when I get the chance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
AVANTCHA (Dubai)
(Administrative Officer cum Logistic Admin)
• The CEO/Founder’s first point of contact, overseeing general office management, coordinating the entire administration department in all its entities to ensure a smooth and efficient operation of multiple communication channels such as e-mails, phone calls, inquiries, physical mail, presentation, calendar management, meetings, minutes of the meeting, and travel arrangement and executive high-level support.
• Analyzed administration and procedural processes that reduce redundancy, improved accuracy, and achieve organizational objectives, maintained and ordered necessary requisitioning of new equipment and supplies as needed.
• Document controlling tasks included drafting and reviewing contracts, copying, scanning, and storing documents in physical and digital records, editing, archives, reviewing documents, and creating templates for future use.
• Managed the flow of documentation within the organization and maintain confidentiality around sensitive information and terms of the agreement. In-charged of customer service, processing B2B/B2C orders, quotations, LPOs, Customer Relationship Management /E-commerce, product shipping management/logistic coordination and
deliveries, ensuring that orders are delivered on time, managed petty cash fund, and cheque collection.
• Generated tax/commercial invoices promptly, captured prospects/client data and communicated with clients, vendors, and service providers. Informed customers about the prices, discounts, billing processes, and alternative products when the required item is not available.
• Checked stock availability and inform the logistic team of any shortfalls ahead of time. Collaborate with all internal and external departments to troubleshoot and resolve all customer concerns as quickly as possible.
2015
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2020
Emirates Concorde Hotel/Peanutours (Dubai)
(Personal Assistant cum Coordinator)
• Provided senior-level support to the Vice-chairman, keeps and maintained a calendar daily, including executive meetings, organizing travel and preparing travel itineraries, booking hotel accommodations, writing minutes of the meeting, taking dictation, research, travel arrangement, planning, preparation of PowerPoint presentation, organizing events, managing correspondence via several communication channels, etc.
• Overseeing general office operation and ensuring correspondence is handled in an efficient and timely manner, routing correspondence as necessary, and drafting replies where appropriate to ensure that all communication is dealt with appropriately.
• Assisted in drafting and reviewing standard contracts for concessionaires and monitoring or renewal of Licenses. Followed up effectively on all approvals, documents, and forms requiring VC's signature. Set up and oversaw administrative procedures, and reviewed operating practices to determine whether improvements can be made in areas such as workflow, and database management. Maintained an up-to-date comprehensive filing system.
Procurement, Logistic Coordination, and Document Control:
• In-charged of orders both from China & Kuwait offices and researched to identify the cheapest price among the suppliers in Europe. Evaluated prices from vendors and negotiate better prices if necessary and purchased and tracked orders and ensure timely delivery.
• Update internal databases with order details and research potential suppliers, maintained updated records of invoices and contracts, document controlling in physical and digital records, editing, and archiving. Reviewed documents (e.g Manuals, contracts), created templates for future use and managed the flow of documentation within the organization, and maintain confidentiality around sensitive information and terms of the agreement
2013
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2015
Hilton Cluster Hotels, Dubai
(Finance Administrative Coordinator and Exec. Secretary)
• The Director's first point of contact and liaised with people from both internal and external organizations, managed daily calendar and schedule, and data management. Arranged meetings, tele/video conferences, received and filtered phone calls, scheduled interviews, and appointments and ensure the Director is well-prepared for the meetings.
• Attend meetings and take minutes planned, organized, and arranged travel, ticket and hotel bookings, visa processing, accommodation, and other documentation related to the travel. Coordinated activities and processed reimbursement of travel expenses, correspondence, agendas, reports, slide presentations, and other documents, inquiries, and requests.
• Assists in drafting and reviewing standard contracts for concessionaires and suppliers. Receives and prepares daily reports of cheque collection, sent a monthly report for the hotel clusters, and prepared bank transfers and monthly reports.
• Synchronized with the whole team for their appraisals/performance reviews and yearly vacation leaves, prepared monthly attendance for the monthly payroll, and arranged IT equipment for new and existing employees as and when required. Maintained proper documentation for ordering general store supplies and purchase request items for the department.
• Custodian of all original contracts (concessionaires, service providers, maintenance, tenancy agreements) for the hotel. Liaised with the bank regarding transfer request confirmations, fixed deposit interest rate, and cheque printing, received and sent documents/packages through couriers, document tracking, and circulation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.