2008
Bachelor of Arts in English
La Salle University, Ozamiz City
More Info About Me
Hello! My name is Lud Gyne and I am excited to be exploring the world of virtual assistance. With several years of experience in social media management on my personal account, I am confident in my ability to help businesses expand their online presence and engage with their audiences.
As someone new to the virtual assistant world, I am eager to learn and grow my skill set. I am a quick learner and am always looking for opportunities to develop my skills and take on new challenges. I am proficient in various social media platforms and can help create and curate engaging content, schedule posts, and manage online communities.
In addition to social media management, I am also knowledgeable in various administrative tasks, including email management, data entry, and customer service skills, which I believe will be useful in this role. I'm comfortable working with various software tools like Microsoft Office, Google Suite, Slack, Microsoft teams, and Canva. I'm also a quick learner and am always willing to adapt to new tools and software. I am confident that my skills and eagerness to learn make me a strong candidate for any virtual assistant position.
Thank you for considering my profile! I look forward to working with you and helping your business thrive.
My Skills and Competencies
Social Media Manager
Content Creator
SEO Analyst
Certificates
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My Experience and Education
January 2016
-
August 2023
Sykes/Sitel Cebu
(Workforce Analyst)
Deliver client's required numbers and send e-mail reports daily
Real-time monitor agent activities to ensure productivity
Fix schedule-related issues for the day
Join client meetings for important updates
Receive and process agents' absence calls
March 2010
-
December 2015
Sykes Asia Inc.
(Chat Technical Support Agent)
Assist multiple customers at the same time
Utilize canned and personalized scripts to ensure customers are being responded to in a timely manner
Fluent at typing
May 2008
-
March 2010
Sykes Asia Inc.
(Technical Support Agent)
Troubleshoot/resolve internet concerns of customers
Assist with setting up customer e-mails (computer and smartphone)
Coordinate with different departments when escalations are needed
Value customers by providing professional and friendly service
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.