BS Business administration - Major in Financial Management
Dalubhasaan Ng Lunsod Ng San Pablo
To seek a challenging career that will utilize my skills and knowledge in communication, Customer Service and Sales as well as to get an opportunity for self development while helping the company achieve its goals and to contribute to the company’s growth.
Dalubhasaan Ng Lunsod Ng San Pablo
● Handling questions, comments and complaints regarding their reservation
● Fulfill reservation requests by determining the rooms available to meet customer desires
● Verify customer information and payment options, assign rooms and respond to customers with
confirmation emails or letters
● Confirm reservations for customers
● Answer information about rates, availability or the quality of their company's services
● Present client products and services through interactive live chat with website customers
● Assist website customers in processing online orders either through the website or using the clients’
sales tool
● Persuade customers to stay by providing them information about the savings they will get and quality
of service they have
● Help customers realize the benefit of keeping their services
● Analyze customer feedback, negotiate with customers to increase loyalty and retain business
● Retaining existing businesses by delighting customers and finding solutions to common pain points.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.