Hey I am Lucky

More Info About Me

To seek a challenging career that will utilize my skills and knowledge in communication, Customer Service and Sales as well as to get an opportunity for self development while helping the company achieve its goals and to contribute to the company’s growth.

Lucky Oniel C. Pereda
Quezon City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Lead Generation
Data Entry
Content Creator

Certificates

General Virtual Assistance
College Diploma

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
BS Business administration - Major in Financial Management

Dalubhasaan Ng Lunsod Ng San Pablo

2022 - 2022
IntouchCX Philippines
(Guest Specialist / Email representative)

● Handling questions, comments and complaints regarding their reservation
● Fulfill reservation requests by determining the rooms available to meet customer desires
● Verify customer information and payment options, assign rooms and respond to customers with
confirmation emails or letters
● Confirm reservations for customers
● Answer information about rates, availability or the quality of their company's services

2019 - 2021
(Virgin Media - Ireland/UK)
(Sales Web Chat Representative)

● Present client products and services through interactive live chat with website customers
● Assist website customers in processing online orders either through the website or using the clients’
sales tool

2017 - 2019
(Virgin Media Ireland)
(Customer Loyalty)

● Persuade customers to stay by providing them information about the savings they will get and quality
of service they have
● Help customers realize the benefit of keeping their services
● Analyze customer feedback, negotiate with customers to increase loyalty and retain business
● Retaining existing businesses by delighting customers and finding solutions to common pain points.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City,
Philippines


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