Hey I am Lucia

More Info About Me

Proficient Process Developer with extensive experience leading teams by example, and with feedback and coaching, contributed to new hire training by helping the training department develop new materials that increased employee satisfaction and productivity.
Expertise in being friendly and professional coach and customer service specialist for both retail banking ang technical skills with extensive experience resolving escalated customer complaints, issues and closing sales both personal and business accounts. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer’s loyalty.

Lucia E. Parao
Las Pinas City, Philippines
jaycaeda@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Sales Coach
Social Media Management
SEO
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018 - 2022
Freelancer
(SEO Analysts)

Search Engine Works, ranking websites, On- page SEO and OFF page SEO, Content writer, URL structuring, Title tags and Meta tags, Headline Tags, Internal linking, creating social media content, identifying keywords, checking website analytics, measuring success, traffic, lead/ROI, Indexed Pages, Inbound Links, ranking social media account, creating and ranking GMB websites.

2010 - 2022
Genpact LLC Services Philippines
(Process Developer)

Leads and provides process updates for maintaining excellent customer service, coach and mentor new hires including sales strategies, plan to maintain a good productivity on a daily basis, and facilitate product knowledge test for both technical and retail banking aspects, including digital updates.

2008 - 2009
Red Ribbon
(Production Quality Assurance Specialists)

Maintaining good quality of cake production and other products.

My Services

Search Engine Optimization (SEO)

Helping companies and online stores increase traffic, lead count, sales and grow through SEO.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Customer Service

Proficient in delivering excellent customer service in technical services, retail banking and sales.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Las Pinas City,
Philippines
Email :
jaycaeda@gmail.com


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