Hello! I'm Lovely, 27 years old. Business Administration Graduate with a Major in Marketing Management. I'm a passionate, driven, and results-oriented professional with over five years of experience developing and implementing marketing strategies from concept to completion. I managed and developed primary social media platforms in order to boost sales and productivity. I’m looking forward to the challenge of achieving ambitious goals and assisting others in doing the same.
Notre Dame of Dadiangas University
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Respond quickly to customer inquiries.
• Communicating with customers via various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping track of customer interactions, transactions, feedback, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Managed Nine Diversified Businesses.
• Developed and managed all Social Media platforms (Facebook and Instagram), creating an environment of sharing best practices and content.
• Coordinated all internal and external marketing activities.
• Developed Marketing Strategies, including measuring and evaluating marketing programs, ensuring customer requests, and devising new deals to attract the interest of current and potential customers.
• Identified new markets, established marketing direction, and aligned resources to drive sales by analyzing market trends.
• Developed and coordinated the implementation of marketing events such as Valentine's Day, Festival, Halloween, and others, with the goal of boosting sales and
meeting market share and profitability targets.
• Delivered market analysis, including monitoring, research reporting, sales data, and competitor activities.
• Provides timely performance feedback to senior management.
• Responsible for graphic design and art production in order to meet all marketing strategies and programs.
• Create proposals for clients and provide ongoing support.
• Provide information to set annual marketing budgets to ensure products and services are efficiently promoted to meet revenue streams and cooperative objectives.
• Conducted field observations to ensure that standard policies, procedures, and practices were followed consistently.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.