2010
Bachelor of Science in Nursing
Brokenshire College
More Info About Me
I am outgoing, dedicated, and open-minded. I am a mature team worker and adaptable to all challenging situations.
I believe that a person should work on developing their professional skills and learning new things all the time.
I have the ability to compromise, show respect to others and listen to the needs of my teammates. I can work under pressure involves dealing with constraints that are often outside of your control.
I work with a positive attitude.
My Skills and Competencies
Social Media Management
Amazon Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
RhythmScience, Inc.
(Clinical Admin)
-Phone support on both call and text assisting patients in the US for blood pressure reminder.
-Setting an appointment for their educational call and monthly check-in.
-Send troubleshooting tickets to the BP machine manufacturer.
-Receives order for BP machine replacement.
2020
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2022
VXI Global Solutions, Inc
(Team Leader)
-Team leader for chat support handling troubleshooting Cable, phone, Internet issues and sales.
-Managed a team of 15 customer service representatives.
-Oversee day to day team's operation performance and set clear goals and KPIs.
-Audit real time and random chats to identify behaviour to be coached to ensure quality customer service and sales.
-Provide feedback and listen to team members' feedback and resolve any issues or concerns.
2016
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2019
Alorica Davao
(Team Leader)
-Team leader for a Telecommunications account based in the US for customer service and Retention.
-Managed a team of 15 customer service representatives.
-Oversee day to day team's operation performance and set clear goals and KPIs.
-Do regular evaluation to the agents by providing daily and weekly coaching.
-Audit agent’s behaviour to ensure daily sales and quota.
-Random call monitoring.
-Generate daily efficiency reports for AHT, Transfers, Hold Time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.