2010
Bachelor of Science in Entrepreneurial Management
Polytechnic University of the Philippines
More Info About Me
Experienced and reliable when it comes to customer service with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
May 2018
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August 2018
Alorica Philippines Incorporated | COMCAST
(Operations CSR -Technical Support | Sales and Billing)
❖ Resolved technical problems by guiding customers through troubleshooting steps, and escalating complex issues to higher-level technicians when necessary.
❖ Maintained accurate and detailed records of customer interactions, technical troubleshooting steps, sales activities, and any escalations made during the process.
❖ Identified opportunities to promote and sell Comcast's products, services, or packages based on customers' needs, preferences, and eligibility.
2014
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2017
Teletech
(Customer Service Representative)
❖ Utilize computer systems to handle skip tracing.
❖ Attempt to collect full or partial payment.
❖ Listen to customer's stories and determine if debt can be collected.
❖ Set up repayment plans and new terms of sale.
❖ Record new commitment to repay debt.
2011
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2012
Royal South Marketing Corporation
(Logistic Clerk/Database Head)
❖ Confirm completion of orders and compliance with specified details.
❖ Receive and check purchase requests against inventory records and stock on hand.
❖ Check inventories and prepare delivery schedules.
2011
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2011
Royal South Marketing Corporation
(Sales Clerk)
❖ Keep record of sales, prepare inventory of stock, or order merchandise.
❖ Encode invoice order in database system.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.