2006
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
I am a highly-skilled Instructional Designer with 6 years of extensive web hosting experience. I help business owners gain significant traffic on their website by designing stylish, visually compelling, engaging web pages, knowledge base materials, and social media content.
I am passionate about defining and articulating businesses through strategic development and implementing plans that companies use to tell their story and maximize their potential audience.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Concentrix
(Instructional Designer)
• Redesigning courses
• Developing knowledge base materials for employees and customers
• Creating training materials, such as teaching manuals and trainee guides
• Working with Subject matter Experts in identifying and addressing the knowledge gap through article creation
• Applying tested instructional design theories, practices, and methods
2018
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2020
Concentrix
(Senior Quality Assurance Analyst)
• Conduct side by side evaluation and real-time coaching
• Prevent potential fraud by identifying key behaviors through a random audit
• Trend analysis based on conducted audits
• Provide skills and behavior assessment through targeted evaluations
• Attend call calibration sessions with the Operations Team
• Facilitate QA Talk and call listening sessions
• Send Mock Activity and Nesting Performance reports
2017
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2018
Cognizant Technology Solutions
(SME - Process Trainer)
• New Hire Product Training facilitation
• Refresher training facilitation for tenured employees
• Floor support, call take-over, and supervisor escalation calls
• Identify possible training gaps based on agents' inquiries during floor support and escalation take-over
• Conduct Training Needs Analysis with Operations and Quality to determine necessary improvement on training topics, materials, and approach
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.