2010
Bachelor of Science in Nursing
College of the Holy Spirit of Manila
More Info About Me
Personable Customer Service professional offering over 8 years of experience resolving account and service concerns. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2022
Concentrix Philippines
(Subject Matter Expert (SME))
Virgin Mobile Uk Telecommunication (UK account). Handling 2 teams. Providing
support to account specialist agents through floor support and learning sessions. Driving the
performance of the team by constantly checking on performance score and through coaching.
Doing call audits for performance analysis and quality.
2012
-
2013
NCO (now Alorica)
(T-Mobile Telecommunication (US account) Customer Service Representative)
Answering calls. Maintained customer service satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns including
technical and billing. Provided information to customers regarding charge accounts and loyalty
program and helped to open and activate new accounts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.