2011
Hotel and Restaurant Services
Leon Ganzon Polytechnic State College
About Me
Highly motivated and results-driven professional with 8+ years of experience in delivering exceptional customer service. Adept at thriving in fast-paced environments, collaborating with cross-functional teams, and ensuring customer satisfaction through strong communication, attention to detail, and problem-solving skills. Committed to exceeding expectations and driving positive outcomes through a dedication to service excellence.
My Skills and Competencies
Customer Service
Communication
Critical Thinking
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
-
2025
Telrcom Solutions Inc.
(Operations Supervisor)
● Lead teams for efficient task execution.
● Develop strategies for workforce and ops optimization.
● Manage moderator scheduling and performance.
● Analyze data for performance improvement.
● Collaborate on recruitment and training.
● Ensure quality standards and satisfaction.
● Address complex issues and provide guidance.
2021
-
2022
KMC MAG SOLUTIONS INC
(Team Leader)
● Supervise moderators, ensuring guideline adherence and positive environment.
● Provide training for effective handling of diverse situations.
● Monitor chat for conflict resolution and addressing inappropriate behavior.
● Handle escalated issues, resolving disputes, and coordinating with higher management.
● Analyze performance metrics, offer feedback, and foster professional growth.
2016
-
2021
ALORICA TELESERVICES INC | Walmart Canada , Best Buy and Samsung
(Team Manager)
● Manage customer service teams for efficiency.
● Coordinate training to enhance performance.
● Implement strategies for satisfaction and loyalty.
● Analyze metrics for continual improvement.
● Act as liaison for issue resolution between clients and departments.
November 2015
-
August 2016
Convergys
(Technical Support Representative)
Troubleshoot internet issues (slow speeds, outages, drops).
Assist with modem/router setup and reboots.
Diagnose network problems using ISP tools.
Check for outages and account status.
Optimize Wi-Fi performance.
Escalate to field techs if needed.