2023
BSBA Human Resource Management
AMA University
More Info About Me
Hello there! My name is Lovely Manatlao, and I am a virtual assistant with a Bachelor's degree in Business Administration. I am a highly skilled professional with a passion for administrative tasks and content writing. With my exceptional organizational abilities and attention to detail, I am capable of efficiently managing administrative duties to ensure smooth operations. Moreover, my expertise in content writing enables me to craft engaging and compelling content that effectively represents and promotes clients' businesses. I am dedicated to providing top-notch support and helping clients achieve their goals. If you're looking for a reliable and efficient virtual assistant and content writer, look no further. Let's work together to make your business more successful!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Admin Assistant
Certificates
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My Experience and Education
2016
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2023
Best Resource Enterprise Network Inc.
(Payment Admin Assistant)
• Managing and maintaining schedules, appointments, and calendars for payment team members.
• Arranging and coordinating meetings, conferences, and travel arrangements.
• Drafting and preparing correspondence, memos, reports, and presentations of the general assembly.
• Handling incoming and outgoing communications, including phone calls, emails, and mail.
• Organizing and maintaining files, records, and documents in both electronic and physical formats.
• Conducting research, gathering information, and preparing reports or summaries as needed.
• Coordinating and facilitating internal and external communication and collaboration.
• Assisting in the preparation and distribution of meeting agendas and minutes.
• Maintaining confidentiality and handling sensitive information with discretion.
• Assisting with project coordination, tracking deadlines, and following up on action items.
• Providing general administrative support to the team, including data entry and record-keeping.
2013
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2016
Junkoubo Company
(Technical Intern)
• Communicate with production and packaging teams to ensure that only high-quality tiles are packaged and shipped to customers.
• Participate in continuous improvement efforts by identifying areas for improvement in the quality assurance process and suggesting possible solutions.
• Keep accurate and up-to-date records of all inspections and quality assurance activities.
• Maintain 5S, a clean and organized work area, and adhere to all safety and quality standards.
June
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August
Nurturing Fertility
(Video/ Photo Content Editor)
Editing and Post-Production This involves using software tools like Adobe Photoshop, Lightroom, Capcut, Canva or other editing software to enhance and manipulate images and videos. It includes tasks such as color correction, cropping, retouching, adding effects, adjusting audio, and creating a cohesive visual style.
2023
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2023
Concentrix
(Technical Support)
1. Provide technical assistance and support to customers or end-users via email or chat.
2. Diagnose and troubleshoot software, hardware, and network issues reported by customers.
3. Guide customers through problem-solving steps, providing instructions and solutions.
4. Escalate complex technical issues to senior support personnel or appropriate teams.
5. Keep accurate records of customer interactions and problem resolutions in a ticketing system.
6. Collaborate with other support team members to resolve customer issues efficiently.
7. Stay up-to-date with product knowledge and new technologies to provide accurate information to customers.
8. Identify and escalate recurring issues or product bugs to the development and quality assurance teams.
9. Participate in testing and quality assurance activities to ensure product reliability and performance.
10. Provide feedback to improve product documentation and knowledge base articles.