2013
Bachelor of Science in Tourism
ABE International Business College
More Info About Me
Hello! I am Ann, 34 years old and a boy mom. I am looking for a part-time job to support my growing child. I worked in a Dubai based E-commerce firm called Souq.com as a customer service representative (1 year voice account and 4 years non-voice account) and continue the same designation after Amazon.com completed its acquisition. After 5 years of working as a customer support, I was transferred in another department as a Mapping specialist where I ensure that all the items posted on Amazon.ae (UAE), Amazon.sa (Saudi Arabia) and Amazon.eg (Egypt) were correctly described and price competitive to other e-commerce website. I am proud to say that I am one of the thousands of employees behind the success of launching the Amazon middle east.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
Certificates
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My Experience and Education
March 2020
-
March 2021
Amazon.ae
(Mapping Specialist)
- Responsible in monitoring and ensuring the accuracy of the pricing analytics &
operations team through audits and process improvement activities.
- Involves auditing operations
teams` & system outputs, suggesting and implementing process/system improvements, and identifying
emerging process performance trends.
2017
-
2019
Amazon.ae
(Customer Service Representative - Non Voice Account)
- Assist customers via email in a timely and accurate manner.
- Provide appropriate solutions to customers inquiries and complaint.
2015
-
2017
Souq.com
(Customer Service Representative - Voice Account)
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints in satisfactory manner.
- Knowing our products inside and out to answer customers questions accurately.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.