2019
BS Industrial Engineering
University of Santo Tomas
About your Virtual Assistant
Industrial engineer with experience in supply chain management and customer management. I am an individual who creates and contributes holistic solution through collaboration, keen to details, and excellent organizational skills.
I value honesty, integrity, and respect which I incorporate in my work and as a person.
Skills and Competencies
Customer Service
Market/Competitor Research
Inventory Planner
Product Listing
Delivery Planner (Dispatcher)
Product Research
Certificates
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My Experience and Education
2023
-
2023
Luminescen
(Product Lister)
• Product Listing: Modifying product descriptions, titles, images and photos before product launching
• Basic Photo Editing: Utilizing AI tools and Canva
2023
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2024
Shell
(Delivery Assurance Specialist)
• Subject Matter Expert: Leads the team in Continuous Improvement and Process Standardization
• KPI Reporting: Creates performance management, monitoring, analysis, and reporting to stakeholders
• Strategic Planning: Provides data and implement changes
2023
-
2023
Shell
(Delivery Scheduler)
• Inventory Planning: Optimized replenishment cycle to eliminate stock outs and return to supplier for VMI and other B2B and B2C customers in the Philippines.
• Fleet Management: Maximizes fleet available in scheduling
• Stakeholder Management: Liaise with Account Managers, Retail Territory Managers, Customer Service, Supply Team, Terminals, and Customers
• Customer Obsessed: Improve customer satisfaction that eliminated delivery inefficiency
2019
-
2023
Shell
(Delivery Assurance Advisor)
• Delivery Management: Responsible for execution of deliveries and manages deviations of delivery plan
• Customer Service: Performs live resolution of delivery concerns by customer using SalesForce and Jabber
Expertise Offered
Customer Service Representative
Proving high quality service with customer obsessed mindset
Delivery Planner (Dispatcher)
Creating and executing delivery schedule to deliver the right product or service at the right time at the right place
Inventory Planner
Optimizing your inventory to meet the market's demand and removing non value adding stock level
E-Commerce Specialist
Comprehensive range of services designed to drive sales, increase brand visibility, and enhance customer satisfaction