2013
Bachelor Of Secondary Education Major in Physical Science
Cebu Mary Immaculate College
More Info About Me
I am a highly detail-oriented Virtual Assistant and a strong advocate for Customer Service. Throughout my experience, I have consistently provided exceptional support, ensuring projects are completed on schedule and handled with the utmost confidentiality.
I have full confidence in my capability to deliver exceptional virtual assistance and play a significant role in your success. I am genuinely enthusiastic about learning more about your specific needs and how I can best support you in reaching your goals.
My Skills and Competencies
Customer Service
Data Entry
Time Management
People- Oriented Skills
Computer Literate (Microsoft Excel, Spreadsheets, Power Point)
Typing
Engagement ( Social Media like Facebook/ Instagram/ Tiktok, Twitter and Linkedn
Graphic Design
Multi Tasking
Certificates
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My Experience and Education
September 2016
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July 2023
MCS
(Customer Service Representative/ Email Support Representative)
My role is promptly responding to customer queries and online orders. I am in charge of order processing, cancellation, refunds, and tracking. I also handle customer complaints about charges that have been imposed on their accounts. I maintain a positive, empathetic, and professional attitude toward customers at all times.
I am also in charge of marking customer accounts as chargebacks.
July 2022
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September 2022
Organically White
(Social Media Marketers (SMM))
My role is to find and recruit quality ambassadors through Instagram to participate in the ambassador program and receive services at a significant discount.
July 2022
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November 2022
Kiara's Catering
(Part time Social Media Manager and Engagement Specialist)
My role is interacting with the customer. Assist them and respond to their inquiries. I was also given the task of creating posters and logos and posting in their social media pages.
July 2015
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September 2016
TeleTech Cebu 3
(Customer Service Representative)
My role is respond to customer inquiries and online orders as quickly as possible.
I also deal with order processing, cancellation, refunds, and tracking.
Handle customer complaints about their order, as well as acknowledge and resolve customer complaints.
June 2014
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June 2015
Teleperformance Cebu
(Customer Service Representative)
My role is to answer questions about a company's products or services (Travel Airline Account). Handle flight processing, rebooking, rerouting, flight cancellation processing, and providing product and service information. I also handle complaints and develop strategies to improve overall customer satisfaction.
July 2013
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January 2014
Allfresh Food Products, Inc.
(Service Crew)
My job is to greet customers, prepare food for them, and serve it. If there is a new product, we promote it by informing customers who come into the store I also work as a cashier, collecting payments and keeping the work area clean and organized.
November 2012
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June 2013
Jollibee (GOLDEN LION FOODS (CONSOLACION)
(Part- Time Service Crew)
My role is cleaning the restaurant, setting tables, serving customers, and assisting with food preparation.
December 2011
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November 2012
PAUL JOHN B LEE/DA VINCI'S PIZZA
(Part-time Waitress)
My role is taking orders and serving food and beverages to guests. I am also responsible for checking on customers to ensure that they are enjoying their meals and taking action to correct any problems.
March 2011
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September 2011
Jollibee (FREEMONT FOODS CORP)
(Part- Time Service Crew)
My role is a Kitchen Staff I was assigned to the kitchen, so my job is to assemble spaghetti for customers. For example, if a customer orders spaghetti, I am the one who prepares and assembles it. So, basically, I need to ensure that I'm serving the best food while maintaining proper sanitation.
My Services
Customer Service
I am committed to providing the best possible support and assistance to meet and exceed their expectations.
Social Media Management / Engagement Specialist
What separates me from others is the ability to adapt to every new feature and be consistent with my work
Data Entry
I am proficient in accurately and efficiently inputting information into databases, spreadsheets, or Microsoft Office.
General Virtual Assistant
I possess a diverse set of skills and expertise to assist you in various tasks and projects.