2019
Bachelor of Science in Customs Administration
Batangas State University
More Info About Me
Hi there! I'm Louie Jean Sim, but you can call me Louie. I'm a 26-year-old from the Batangas City, Philippines, I have over 3 years of experience as a previous customer service representative. In my initial role, I served as a Customs Clerk and Customer Service Support in a logistics and forwarding company. I handled customs ocuments, conducted document checks and follow-ups, and provided advice to our customers. In my second position, I worked as a Customer Service Representative for an Import Airfreight account, managing email and message communication, as well as handling inbound and outbound phone calls, both locally and internationally providing the best customer service and over the top client relationship has always been my goal. Additionally, I have freelanced as an Airbnb host for 7 months, wherein I enhanced my customer relationship skills and achieved a 96% monthly booking rate. I am proficient in Microsoft Office, particularly in Word and Excel, and possess general knowledge of various social media platforms. I am also familiar with online tools necessary for task completion. Beyond these skills, I have experience in online selling, specifically thrift clothes, skincare, and food. I am highly motivated, dependable, and reliable. Thank you!
My Skills and Competencies
Graphic Designer
Data Entry and Organization
Administrative Support
Calendar Management
Email Management
Travel Arrangement
General Research
Prioritization and Time Management
Event Planning
Personal Assistance
Project Coordination
Certificates
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My Experience and Education
2021
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2023
NNR GLOBAL LOGISTICS PHILS INC
(Air-Freight Customer Service Assistant)
- Managed inbound and outbound phone calls, providing efficient assistance to both local and international clients.
- Conducted comprehensive data entry tasks, including booking flights and arranging land transportation for shipments, managing documentation, tracking shipments, and handling billing procedures.
- Administered various administrative duties for diverse clients, including scheduling appointments, organizing emails, proofreading and editing documents, and generating progress reports.
- Entered crucial billing information accurately into the system, ensuring smooth financial processes.
- Communicated shipment statuses promptly to clients via email (Gmail and Outlook), SMS, and phone calls.
- Proactively followed up with clients to obtain necessary permits, thereby preventing delays in filing and releasing shipments.
- Collaborated closely with the Sales Coordinator Team to identify potential clients, contributing to business expansion efforts.
- Successfully secured two major clients, resulting in significant revenue growth for the company.
- Assisted clients in navigating document processing procedures at the Bureau of Customs, facilitating the expedited release of their shipments.
- Completed additional tasks assigned by the immediate supervisor, demonstrating flexibility and dedication to organizational objectives.
2020
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2020
KINTETSU WORLD EXPRESS PHILS INC
(Customs Declarant and Customer Service Support)
- Handle data entry tasks using various software tools provided by the company to organize information, maintain databases, or update records for clients or employers.
- Managing administrative tasks for clients, responsible for generating and managing administrative entries or documents within specific systems provided by the employer or client.
- Assisting clients with document processing tasks, including guiding them through necessary procedures or paperwork required for various processes, such as customs documentation.
- Analyze data and implement strategies to streamline processes, improve efficiency, or enhance productivity for their clients or employers, similar to the operational optimization efforts mentioned in your experience.
- Tasked with financial calculations, including estimating duties, taxes, or expenses for shipments or transactions on behalf of clients.
- Help ensure clients' compliance with legal and regulatory requirements by providing guidance, reminders, or assistance in obtaining necessary licenses, permits, or meeting other regulatory obligations.
- Prepare and submit reports on a regular basis, ranging from daily updates to monthly summaries, ensuring clients or employers are kept informed of relevant information or progress.
- Frequently handle communication tasks, such as managing phone calls, responding to emails, or addressing client inquiries and requests promptly and professionally.
- Promptly communicate with clients or stakeholders to provide updates on various matters, including shipment statuses, using a range of communication channels like email, SMS, or phone calls.
- Handling a variety of tasks delegated by supervisors or clients, demonstrating flexibility and adaptability in work.
2023
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2023
AIRBNB
(AIRBNB HOST AND CUSTOMER SERVICE SUPPORT)
- Promptly address guest inquiries and concerns.
- Manage incoming calls and customer inquiries.
- Maintain records, process accounts, and file documents.
- Secure payments upon check-in.
- Foster positive guest relationships to encourage repeat visits.
- Achieve a 96% monthly booking rate.
- Resolve customer complaints and provide timely solutions.
- Promote listings on social media for effective advertising.
My Services
Social Media Management
Create posts, interact with followers, and monitor performance to boost social media presence effectively.
Data Entry / Web Researcher
Accurate data input, thorough research, and efficient organization for optimal decision-making support.
Executive Assistant
I'll ensure efficient task management, smooth processes, and clear communication for optimal executive assistance.
Customer Service Representative
Listen to customers, solve problems, and ensure satisfaction through clear communication and helpful assistance.