Hey I am Lorraine

Multi-Skilled Customer Service Professional with Excellent Communication and Problem-Solving Skills

Hello! I'm Lorraine Caabas. A dedicated Customer Service professional with customer service skills and proven multitasking ability. Maintaining professional relationships to boost profitability and drive business results. Passionate about promoting long-term customer happiness through exceptional service. Excellent knowledge of customer service best practices and related options.

Lorraine Mae Caabas
Puerto Princesa City, Philippines
lorrainecaabas99@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Social Media Management
Chat Support
Graphic Designer
Data Entry
Content Creator

Certificates

General Virtual Assistance Training
META Introduction to Social Media Marketing

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017-2019
INFORMATION AND COMMUNICATIONS TECHNOLOGY

PUERTO PRINCESA SCHOOL OF SCIENCE & TECHNOLGY, INC.

2015-2017
MASS COMMUNICATION (Undergraduate)

PALAWAN STATE UNIVERSITY

2022 - 2023
WENG'S WINGS
(Social Media Manager)

•Social Media Strategy: Develop and execute a social media strategy aligned with the organization's goals and target audience.
• Posting and Scheduling: Publish content on social media channels at the optimal times to maximize reach and engagement.
•Audience Engagement: Interact with followers, respond to comments and messages, and foster meaningful conversations to build a community.

2022 - 2023
HELLO CONNECT INC.
(Outbound Sales Representative (HELLO FRESH))

•Recorded customer feedback and sales data to improve sales and
customer experience.
•Generated leads and established relationships with potential customers
through outbound telephone calls.
•Made 200-250 cold calls per day .

2021 - 2022
FOUNDEVER (Sitel Philippines Incorporated)
(Customer Service Associate (Amazon))

•Helped large volume of customers every day with positive attitude and
focus on customer satisfaction.
•Responded to customer calls and emails to answer questions about
products and services.
•Offered advice and assistance to customers, paying attention to special
needs or wants.
•Attended to customer complaints and processed product return or
replacement requests and tracking packages.

2019 - 2020
FOUNDEVER (Sitel Philippines Incorporated)
(Technical Support Representative (AT&T DIRECTV))

•Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users across various time zones.
•Assisted customers in identifying issues and explained solutions to restore
service and functionality.
•Used ticketing systems to manage and process support actions and
requests.
•Managed high levels of call flow and responded to technical support
needs.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Facebook Ads Management

Develop and execute efficient advertising campaigns that correspond with the company's goals and achieve desired results


Works

GRAPHIC DESIGNS

SMM

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Puerto Princesa City,
Philippines
Email :
lorrainecaabas99@gmail.com


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