2013
Bachelor in Elementary Education
Visayas State University
More Info About Me
I am a full-time mom and a small business owner selling products online. I am also a licensed professional teacher with two years of teaching experience. My first job was in the BPO industry, where I handled different lines of business. I worked as a Customer Service Representative for two years, a Sales Representative for one year, and a Financial Customer Representative for another year.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2017
CONCENTRIX Daksh
(FINANCIAL CARE ASSOCIATE under OPERATIONS)
LOB Collecting Dept. where we collect payments from the customer. Reminding them about their duedates. Walking them through their credit card account, tracking their forgotten transactions and unauthorized transactions. Assisting customers to open an account and processing account closures.
2015
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2016
Convergys
(Sales Associate)
Sales Rep with Telco Company SPRINT Receiving Inbound Call, upselling to customer for upgrading their phones and getting new ones for their loveones. Providing options and making it easier for them to get the latest phone model hussle free. The main goal is to help the telco company reach the target sales and less product return.
2014
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2014
CONCENTRIX DAKSH
(Amazon Associate under OPERATIONS)
Customer Service Representative, walking through cust. in navigating the amazon website from placing order telling them the descriptions of the product to tracking their deliveries. Processing refund and replacing order. Assisting them for the Amazon Prime Subscription.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.