2005
High School Diploma holder
Hupi National High School
More Info About Me
Customer Service Professional | Problem-Solver | People-First Mindset
Passionate about delivering outstanding customer experiences with empathy, efficiency, and a solutions-driven approach. With 5+ years of experience in customer service, including healthcare and travel, I excel in handling inquiries, resolving concerns, and ensuring smooth customer interactions.
💼 What I Bring:
✔ Strong communication & active listening skills
✔ Problem-solving & conflict resolution
✔ Scheduling & administrative support
✔ A customer-first mindset that drives satisfaction
I believe every interaction is an opportunity to build trust, create positive experiences, and make a lasting impact.
🔍 Open to opportunities in customer service, virtual assistance, and operations. Let’s connect!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Everise(Airline account and Healthcare account)
(Customer Service Representative)
Duties and Responsibilities
Handling Inquiries: Answer customer questions, provide solutions, and guide users through troubleshooting site
Issue Resolution: Assist in resolving complaints and escalating complex issues appropriately.
Multichannel Support: Can communicate via chat, email, and other digital platforms
2019
-
2022
Sykes Asia Inc(Travel Account and Instacart)
(Customer Service Representative)
Duties and responsibilities
Handling Inquiries: Answer customer questions, provide solutions, and guide users through troubleshooting steps.
Issue Resolution: Assist in resolving complaints and escalating complex issues appropriately.
Multichannel Support: I can communicate via chat, email, and other digital platforms.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.