2018
Bachelor of Arts in English
University of Rizal System Pililla Rizal
More Info About Me
My experience in Sales and Marketing has provided me with a solid foundation in understanding customer needs and satisfaction. I am highly organized and have excellent time management skills, enabling me to prioritize tasks and complete them efficiently. I have also gained experience in generating leads and providing outstanding customer service.
I am also an entrepreneur managing my own online business account, I have developed a strong work ethic and the ability to adapt to changing environments. I am confident that these skills, combined with my experience in data entry and customer service, will make me a valuable asset to your team.
• Oral and Written Communication Skills
• Ability to work well under pressure
• Strong work ethic
• Critical thinking and creativity in solving a problem
• Flexible and eager to learn new things
- Can initiate and operate independently or in a team.
- I have experience in SAP I-SU CRM software, Managing Social Media Platforms, and Microsoft office tools.
My Skills and Competencies
Data Entry
Social Media Management
Customer Service Representative
Lead Generator
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Accenture Inc. Philippines
(Customer Service New Associates)
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns using all the tools available and perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule and address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
2019
-
2020
VST ECS PHILIPPINES
(Telesales Representative)
Telesales representatives play a vital role in generating leads for the sales team. They contact potential and existing customers by phone to inform them of their company's products, services and offers. Telesales agents also receive phone calls of people responding to direct marketing and advertising campaigns.
2018
-
2019
Premiumbikes Corporation
(Marketing Assistant)
Marketing Assistant is a professional who assists with ongoing marketing campaigns by collecting audience feedback, creating graphs, charts, and slides to present to decision-makers, and conducting market research to understand the target audience.
2020
-
April 2022
Mine and Yours Closet
(Social Media Manager)
Responsible and in-charge in business interactions with the public through social media platforms. Implementing market services, content/marketing strategies, and engagement data. We look for trends to help plan for digital campaigns and increase sales. Also, we are uploading content every day like videos, promos, and pictures to attract customers.
2020
-
2021
Freelancer
(Content Writer)
We wrote informative and engaging articles to help brands showcase their product and determine the growth of their businesses. And also creating informative and significant narratives, essays, and reports for students to help them see their success as an individual.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.