Hey I am Lorena

Your Virtual Angel

I am an independent and self-motivated professional searching for a long-term position where I can input my substantial expertise to use. To gain knowledge and job experiences from the company that can help me improve my personality and human relations. I am flexible and always ready to Learn.

With a rich 10-year background in Finance and Accounting, I've honed my skills in managing financial processes while simultaneously handling various administrative tasks. My expertise extends to the BPO realm, where I spent a year excelling in voice account management for diverse sectors such as Healthcare, Airlines, and Retail. This multifaceted experience equips me with a holistic understanding of financial operations and a proven ability to navigate dynamic work environments.

Lorena De Guzman Naguiat
Santa Maria Bulacan, Philippines
lorendgnaguiat@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Bachelor of Science in Entrepreneurship

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

2010
Associated in Computer Science

Ramon Magsaysay Technological University

2023 - 2024
Continuum Global Solutions - Healthcare
(Associate II, Customer Care)

• Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
• Provide information about their insurance coverage, benefit plans, tracking of prescription orders, troubleshooting online self-service for updates, & more
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas
• Process Payment including (Onetime payment, Enrollment/Disenrollment of Auto debit, etc.)
• Responsible to check dunning invoices & process of Good cause.

2022 - 2022
Concentrix Daksh Services Philippines Corporation
(Customer Service Advisor - Airlines)

• Assist consumers with their ticket reservations.
• Answer/assist with problems such as flight tracking and resolving any issues with their ticket.
• Using a range of tools that will be taught in class and will be used dependent on the issues/concerns raised by your customer.
• We will also interact with representatives from other organizations. We have internal (representatives from various departments) and external (Other Airlines, Travel Agencies, Rates and Travel Ready Center, among others).
• Inform the consumer with the terms and conditions. Service request processing.
• Help consumers cancel their reservations
• Refund processing: Instruct clients on how to obtain refunds via the website, and so on

2021 - 2022
Concentrix CVG Philippines, Inc. Customer
(Customer Service Advisor)

• Assist customers as they shop online and answer/assist with post-order concerns such as monitoring orders and resolving any difficulties with their orders.
• Using a variety of tools that will be taught in class and will be utilized based on the issues/concerns that your customer has called about.
• We will also be talking with representatives from third parties. We have internal (Store Reps and various department representatives) and external (Carrier and Bank Representatives, among others).
• Educate customer about deals and promotions.
• Process Return and Reshipment of the lost/damaged items.

2017 - 2021
Nutec Feeds & Solutions, Inc.
(AR & Treasury Accountant)

• Ensure coordination of the statutory audit, year in and year out, and resolve all possible queries.
• Check and verify cash transactions; investigate and propose possible resolution for any discrepancies.
• Maintain and manage the cash management system of the company and their payment mechanism.
• Responsible for following up on financial proceedings, and ensuring tasks are completed on schedule.
• Ensuring that Clients are properly billed for goods they buy.
• Responsible to ensure that the correct amounts are collected in a timely manner.
• Respond to and resolve client’s billing issues and questions.
• Assist in preparing detailing accounts receivable status.
• Handled Administrative Task

2011 - 2017
DW Capital Inc.
(Accounting Personnel)

• Responsible for answering client’s concerns regarding stocks
• Responsible for attending analyst briefing of listed companies
• Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable)
• Enters data into computer system using defined computer programs
• Do Administrative Task if needed

My Services

Administrative

Manage recordkeeping system, take messages for staff, and facilitate communications with clients.

Accounting

Helps maintain AR/AP balancesheet, Controlling income & expenditures, coordinate with Audit

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Santa Maria Bulacan,
Philippines
Email :
lorendgnaguiat@gmail.com


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