1997
Computer Technology
Rizal Technological University
More Info About Me
Seeking a challenging and exciting position in a fast, goal oriented IT environment that will utilize existing skills, education and experience to achieve the organizations objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2003
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2003
IBM Solutions Delivery, Inc. Philippines
(Helpdesk Support (Assign at Procter & Gamble Call Center Project))
• Provide daily supports to users from different market such as Australia, Singapore, Malaysia, North America and Philippines. Provide troubleshooting and solutions to the problems on hardware and software to keep users back on their work error free.
• Technology owner for Conferencing Services. Asia Call Center Single Point of Contact (SPOC) for Audio, Video & Data Collaboration Tool. Performs inquiries and initial troubleshooting
• Hardware and Software Services. Entertains and provides technical support to walk in clients, Provides basic consultation on standard computer, network, internet applications and/or services.
• Email Services. Provides an interface for e-mail requests, such as new user Ids, address changes, routing requests, and password changes. Assists P&G end-users with e-mail “how to” and usage questions.
2000
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2001
NEXUS TECHNOLOGIES INC
(HelpDesk Supervisor)
• Responsible for Helpdesk Administration
• Supervise helpdesk personnel’s
• Responsibilities include – provision of first level phone support, monitoring progress of user request, assigned/dispatched calls to appropriate support analyst or technical engineer, hardware (ie. PC troubleshooting) and software support (i.e. MS Office, MS Project, MS Exchange / Outlook) to all levels of MIS/IT users. Log calls for monitoring using Software Artistry Program and Clientelle.
1996
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2000
NEXUS TECHNOLOGIES INC.
(Technical Support Engineer)
• Responsible for the configuration, troubleshooting, installation and maintenance of networking system using Windows NT and Windows 2000
• Installation and configuration of the Internet software during field work and In-house
• Provides training for the new Technical Support
• Assisting others with the usage of Internet software and solving their technical problems (In-house and fieldwork) - Provides tutorial using Windows application and MSOffice.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.